Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
Assistant Club Manager
Blink Fitness
03.2021 - 01.2023
Led daily operations of the fitness center, ensuring exceptional customer experiences and fostering a positive environment for staff and members
Managed a team of 14 employees, overseeing their training, performance evaluations, and scheduling to optimize productivity and morale
Implemented innovative strategies to enhance member retention rates, resulting in a 15% increase in membership renewals within 6 months
Collaborated with upper management to develop and implement marketing initiatives, resulting in a 23% increase in new memberships
Oversaw financial transactions by handling payments, processing refunds, and maintaining accurate records.