Justin Foley
Vancouver,Wa.
Summary
Multi-talented Customer Service Representative focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
7
7
years of professional experience
Work History
Customer/Retail Service Clerk
United States Post Office
12.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Spectrum
10.2020 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
Backstage Manager
Clark College
01.2020 - 02.2020
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Secretary
Vancouver Sports Facility
07.2016 - 09.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Clark College
Vancouver, WAPortland State University
Portland, ORHeritage High School
Vancouver, WA2018
Skills
- Customer Relations
- Customer Service Excellence
- Active Listening
- Customer Consulting
- Quality Control
- Managing Multiple Tasks
- Problem-Solving Ability
- Conflict Resolution
- Client Rapport-Building
- Project Management Abilities
Additional Information
- Awards & Acknowledgements , Outstanding musician award at the University of Oregon Jazz Festival Outstanding musician award at the Clark College Jazz Festival 1st Chair All State percussionist 2
Timeline
Customer/Retail Service Clerk
United States Post Office
12.2020 - Current
Customer Service Representative
Spectrum
10.2020 - 12.2020
Backstage Manager
Clark College
01.2020 - 02.2020
Secretary
Vancouver Sports Facility
07.2016 - 09.2016
Clark College
Portland State University
Heritage High School
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