Justin Franks
Santa Rosa Beach,FL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
Work History
Academy Trainer
Walmart
08.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated team-building exercises to foster collaboration between department members.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Office Manager
DESTIN JEEP RENTALS
04.2023 - 11.2023
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Operations Manager
SPI Chemicals
03.2017 - 04.2023
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant Store Manager
Rue
10.2007 - 03.2017
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma -
Kossuth High School
Corinth, MS01.2003
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Program Management
- Materials Preparation
- Group and individual instruction
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Academy Trainer
Walmart
08.2024 - Current
Office Manager
DESTIN JEEP RENTALS
04.2023 - 11.2023
Operations Manager
SPI Chemicals
03.2017 - 04.2023
Assistant Store Manager
Rue
10.2007 - 03.2017
High School Diploma -
Kossuth High School