Justin Fry
Westerville,OH
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Reputable Technician with multiple years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Motivated employee who is prepared, and ready to learn more each day. I am someone who comes to work and makes sure my work is not only completed quickly, but accurately. I am someone who is eager to helping those around me grow in the position they are currently fulfilling and someone who can motivate others. I am also somebody who hold natural Leadership skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Service Technician
Insight
Lewis Center, OH
06.2022 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Operated specialized diagnostic tools used to identify system faults.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Help Desk Support Specialist
Insight
Lewis Center, OH
01.2022 - 06.2022
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Performed daily system monitoring to verify the integrity and availability of all hardware resources.
- Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
PC Configuration Technician
PCM Logistics
Lewis Center, OH
02.2019 - 03.2021
- Installed and configured new hardware components, such as CPUs, RAM, hard drives, motherboards, power supplies and other peripherals.
- Tested system performance and functionality to ensure compatibility with existing systems.
- Utilized diagnostic tools to troubleshoot hardware and software issues.
- Provided technical support for users regarding hardware configuration issues.
- Repaired malfunctioning components by replacing defective parts or re-installing software packages.
- Assisted in the installation of operating systems, applications and drivers in accordance with company policies.
- Ensured that all computer systems were up to date with the latest security patches and antivirus updates.
Education
Technical School - Computer Networking
Delaware Area Career Center
Delaware, OH05-2019
High School Diploma -
Westerville Central High School
Westerville, OH05-2019
Some College (No Degree) - Network Administration
Columbus State Community College
Columbus, OHSkills
- Computer Skills
- Leadership and Management
- Diagnostics and Repairs
- Microsoft Skills
- Computer Imaging
- Cisco Networking
- Agile teamwork
- Project Management/Leadership
- Customer Communication
- Multiple Certifications
Certification
- Apple Technician
- Lenovo Technician
- Dell Technician
- HP Technician
- Cisco System Networking
- Project +
Accomplishments
- Deans list in college my first year
- 4.0 GPA in technical schooling
- Leadership roles given for new projects
Affiliations
- Golf
- Card games
- Hiking
- Fishing
- Travel
References
References available upon request.
Timeline
IT Service Technician
Insight
06.2022 - Current
Help Desk Support Specialist
Insight
01.2022 - 06.2022
PC Configuration Technician
PCM Logistics
02.2019 - 03.2021
Technical School - Computer Networking
Delaware Area Career Center
High School Diploma -
Westerville Central High School
Some College (No Degree) - Network Administration
Columbus State Community College