Justin Fuentes
Tampa,FL
Summary
To leverage my expertise in financial risk analysis, regulatory compliance, and client relationship management within a dynamic organization that values innovation and growth. I am a resourceful specialist with a proven track record in problem-solving, data analysis, and customer service. Adept at quickly mastering new technologies and processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
High Volume EDD Specialist
Wise
10.2021 - Current
- Enhance client experience through personalized engagement with high volume customers.
- Conduct comprehensive regulatory due diligence on high volume consumers and businesses.
- Collaborate with compliance departments to analyze complex commercial structures and detect suspicious activities.
- Serve as a critical liaison between CS & EDD teams, ensuring a seamless customer journey for high volume customers.
Client Services Representative II
Bank of America
10.2019 - 09.2021
- Assisted clients with claims activity, providing expert guidance and resolving escalated issues.
- Conducted detailed research and analysis to assess risk or fraud in account activities.
- Managed multi-tasking across various tools and systems to deliver efficient customer service.
- Ensured compliance with federal regulations in all claims filed.
Barista
Starbucks
12.2017 - 10.2019
- Delivered excellent customer service in a fast-paced retail environment.
- Trained new partners, providing constructive feedback and coaching.
- Maintained high standards of product quality and safety.
Lead Customer Service Associate
WaWa Inc.
02.2016 - 12.2017
- Provided outstanding customer service, resolving client issues with courtesy and efficiency.
- Managed cash operations, ensuring accuracy and proper cash flow.
- Executed foodservice and beverage programs according to company standards.
Education
Bachelor of Arts in History - Interdisciplinary Classical Civilizations -
University of South Florida
Tampa, FL08.2019
Skills
- Root Cause Analysis
- Resource Allocation
- Quality Assurance
- Financial Risk & Compliance
- Adaptability
- Communication
- Proficient in the following: Payments work list, Verification backlog, Zendesk, Toby, Ninjas and Watson
- Extensive knowledge on KYC procedures
Accomplishments
I spearheaded a side project to implement new controls, including EDD-0 Consumer and Business onboarding. The project's success led to its adoption across the entire team
Certification
CompTIA Security+: Currently in progress
Timeline
High Volume EDD Specialist
Wise
10.2021 - Current
Client Services Representative II
Bank of America
10.2019 - 09.2021
Barista
Starbucks
12.2017 - 10.2019
Lead Customer Service Associate
WaWa Inc.
02.2016 - 12.2017
Bachelor of Arts in History - Interdisciplinary Classical Civilizations -
University of South Florida