Justin Gann
Camarillo,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Customer Service/ Account Executive
Inszone Insurance/ Corbett & Associates
03.2022 - Current
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Inpatient Program Director
My Time Recovery Center
05.2017 - 02.2022
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Developed and implemented marketing strategies to promote program awareness and participation.
Inpatient Program Director
Westcare California
08.2015 - 06.2017
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Established program policies and procedures to comply with regulatory requirements.
- Developed and implemented marketing strategies to promote program awareness and participation.
Education
Bachelor’s Degree - Business Administration and Management
University of Phoenix
09.2024
Associates Degree - General Studies, Addiction Studies
National University
01.2016
Skills
- Account Management
- Human Skills
- Management
- Customer Service
- Leadership Development
- Administrative Experience
- Team Building
- Interpersonal Skills
- Attention to Detail
- CRM Software
- Social Media Management
- Effective Communication
Personal Information
- Place of Birth: Sanger, Ca
- Date of Birth: 01/06/1979
- Marital Status: Married
Timeline
Customer Service/ Account Executive
Inszone Insurance/ Corbett & Associates
03.2022 - Current
Inpatient Program Director
My Time Recovery Center
05.2017 - 02.2022
Inpatient Program Director
Westcare California
08.2015 - 06.2017
Bachelor’s Degree - Business Administration and Management
University of Phoenix
Associates Degree - General Studies, Addiction Studies
National University
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