Justin Garcia
Victoria,TX
Summary
Accomplished General Manager at Verizon with a proven track record in operational efficiency and staff management. Expert in fostering customer and employee loyalty, achieving organizational objectives, and maintaining regulatory compliance. Skilled in negotiation and interpersonal relations, consistently enhancing operational performance and financial health. Prior to Verizon I have 15 years of automotive industry experience from sales professional, floor manager, finance manger to desk manager. Was born and raised in the business from my grandfather to father being a part of the industry here locally. Financing School I learned to structure loans from buy rates to sell rates sell aftermarket products along with extended warranty and credit life. Was responsible for completion of loans and funding with credit unions and financial institutions.
Overview
9
9
years of professional experience
Work History
General Manager
Verizon
Victoria
02.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Sales Professional
Toyota of Victoria
Victoria
08.2021 - 12.2022
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
Automotive Finance Manager
Victory Auto Group
Victoria
09.2015 - 06.2021
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assessed loan portfolios for compliance with underwriting policies.
Education
High School Diploma -
Memorial High School
Victoria, TXAssociates - Financial Management
Motiiv Finance And Insurance Academy
Dallas, TX10.2019
Skills
- Operational efficiency
- Cash flow management
- Credit analysis
- Regulatory compliance
- Strong negotiation skills
- Goal-oriented mindset
- Contract preparation
- Interpersonal relations
- Financial product sales
- Customer service
- Cash handling
- Staff management
- Decision-making
- Client interview
- Microsoft office
- Application verification
- Financial history review
- Collections management
- Payoff planning
- 10-key data entry
Accomplishments
Salesman of the year for many years in my career. Recognized by General Motors with the Innovation award.
Timeline
General Manager
Verizon
02.2023 - Current
Sales Professional
Toyota of Victoria
08.2021 - 12.2022
Automotive Finance Manager
Victory Auto Group
09.2015 - 06.2021
High School Diploma -
Memorial High School
Associates - Financial Management
Motiiv Finance And Insurance Academy