Justin Gilbert
Washington,DC
Summary
Adaptable Manager offers 6 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
18
18
years of professional experience
Work History
Manager
Dominos's Pizza
Washington, DC
01.2017 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Overnight Stock Associate
Target
Alexandria, VA
05.2005 - 01.2007
- Identified stock needs, replaced outdated stock and assembled products.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Prepared products by adding tags and readying pallets for restocking.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Followed instructions to properly arrange merchandise items.
Education
Automotive Engineering - Automotive Engineering
Universal Technical Institute of Arizona Inc
Avondale, AZ04.2008
Mechanical Engineering - Engineering Mechanics
South Carolina State University
Orangeburg, SC05.2007
High School Diploma -
Archbishop Carroll High School
Washington, DC05.2003
Skills
- Staff Development
- Project Management
- Sales Techniques
- Cost Control
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Scheduling and Coordinating
- Team Leadership
- Verbal and Written Communication
- Recruitment and Hiring
- Complex Problem Solving
- Performance Evaluations
- Goal Setting
- Employee Coaching and Motivation
- Work Planning and Prioritization
- Documentation and Reporting
- Problem Resolution
- Hiring and Training
- Team Building
- Training and Development
- Administration and Reporting
- Issue and Conflict Resolution
- Customer Service
- Shift Scheduling
Timeline
Manager
Dominos's Pizza
01.2017 - Current
Overnight Stock Associate
Target
05.2005 - 01.2007
Automotive Engineering - Automotive Engineering
Universal Technical Institute of Arizona Inc
Mechanical Engineering - Engineering Mechanics
South Carolina State University
High School Diploma -
Archbishop Carroll High School