Justin Grower
Oswego
Summary
Resourceful professional with extensive experience in team management, security, and customer service. Skilled in coordinating staff to maintain safe environments and adept at handling incidents under pressure. Demonstrates flexibility and efficiency across diverse settings, including healthcare, education, and technology.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Supervisor
GardaWorld Security
Syracuse, NY
02.2026 - Current
- Certified with guard license, CPI certification, CPR certification, and TWIC license.
- Supervised security personnel, ensuring adherence to protocols, safety and professional standards.
- Worked with loss prevention and safety teams to ensure safe and effective screening processes.
- Conducted regular site inspections, identifying vulnerabilities and implementing corrective actions.
- Conducted training programs for new hires, improving team efficiency and compliance knowledge.
- Managed scheduling and resource allocation, optimizing staff deployment for high-risk events.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Security Guard
Securitas Security Services USA
Oswego, NY
01.2024 - 02.2026
- Certified with guard license, CPI certification, CPR certification, and TWIC license.
- Provided around the clock monitoring of Oswego Hospital security cameras and performed hourly rounds around the facility
- Routinely initiated de-escalation or takedown restraints on aggressive and violent patients or visitors trying to hurt staff, in accordance with CPI training and charge nurse orders.
- Received award of excellence for proficient de-escalation of active threats and violence
- Collaborated with site supervisor and nursing supervisors to provide a comprehensive and efficient guard presence throughout the hospital
Lead Light Technician and Designer
Great Northern Artists Collaborative
Clay, NY
10.2022 - 11.2025
- Was responsible for safely manually hanging and adjusting all of the light fixtures in the theater for every show in the season.
- Had to have in depth knowledge of several different types and models of lightning fixtures, how they function, and how to take apart and clean them.
- Had to have adept knowledge of color theory and experience in how light effects faces and the stage.
- Was responsible for designing many plays and musicals light cues and working with many different lighting boards while designing.
- Had to have the technical understanding on how many different pieces of hardware functioned.
- Ran and moved lighting through a light board during live theater.
- Responsible for teaching students a light design and tech curriculum in a children's program at the theater.
Provider Claims Representative
National Government Services Inc
East Syracuse, NY
09.2020 - 01.2024
- Worked with hospitals and physician's office billers and coders to identify, explain, and fix problems with their medicare claims over the phone.
- Routinely worked with a coding team to help troubleshoot and improve medicare policies, guidelines and website user friendliness.
- Consistently took over one hundred calls a day from angry or confused clients, keeping them satisfied with our service, reporting issues, and staying calm and efficient in high stress work environments
- Had to stay up to date with new and ever changing hardware and software, knowing how to use many different operating systems and programs.
- Had to document data quickly and correctly to ensure medicare policy standards were met
School Bus Attendant
Oswego City School District
Oswego, NY
02.2018 - 03.2020
- Worked with students of all ages getting them to school and back in a safe manner.
- Routinely worked with special needs students, and students who did not speak English and was able to help them make safe and responsible choices.
- Practiced leadership and safety in an often loud, difficult and stressful environment.
- Had to know a basic understanding of the mechanics of a bus and emergency protocols.
Tutor
Cayuga Community College
Fulton, NY
01.2018 - 01.2020
- Collaborated with other educators in useful knowledge-sharing sessions aimed at boosting student achievement.
- Was kept up to date on new resources and learning strategies, as well as detailed information on the subjects tutored.
- Aided students in a multitude of subjects,but specializing in English, writing, Spanish, Physics, and many others.
- Worked with special needs students and students that did not speak English in order to improve their academic success
- Created one-of-a-kind lessons to meet the needs of each student in terms of skill development and complete instruction on each subject.
Crew Trainer
Wendy's
Fulton, NY
06.2014 - 02.2018
- Worked with customers to provide food service in a sanitary and efficient manner.
- Worked in several different stations, including food preparation, working a register in drive through and dining room, and training and management staff.
Education
High School -
G. Ray Bodley High School
Fulton, NY01-2017
Skills
- Team leadership
- Deescalation and people skills
- Data Recording and Analysis
- Staff management
- Extremely quick learning and adapting
- Safety and security procedures
- Proficient with excel and other spreadsheet software
- Complex problem resolution
- HMO, indemnity, and commercial insurance
- Medical coding capability
- Critical thinking proficiency
- Report documentation
- Technologically proficient
- Specialized in lighting fixtures and theatre equipment
Certification
- Security Guard License
- CPR Certified
- CPI Restraint certification
- TWIC License
Timeline
Security Supervisor
GardaWorld Security
02.2026 - Current
Security Guard
Securitas Security Services USA
01.2024 - 02.2026
Lead Light Technician and Designer
Great Northern Artists Collaborative
10.2022 - 11.2025
Provider Claims Representative
National Government Services Inc
09.2020 - 01.2024
School Bus Attendant
Oswego City School District
02.2018 - 03.2020
Tutor
Cayuga Community College
01.2018 - 01.2020
Crew Trainer
Wendy's
06.2014 - 02.2018
High School -
G. Ray Bodley High School