Justin Halker
Kalida
Summary
Accomplished professional with a proven track record in insurance claims, fraud and crime investigations and public relations, honed across roles from State Farm Insurance Company, Patrolman at City Of Lima Police Department to Executive Director at Senior Citizens Services, Inc. Expert in enhancing customer experience and operational efficiency, adept in Microsoft Suite, with a knack for mentoring teams to exceed goals. Maintains 100% equipment accountability, showcasing exceptional organizational skills and safety proficiency.
Overview
16
16
years of professional experience
Work History
Claims Specialist
State Farm
07.2023 - Current
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Leveraged industry best practices to refine claims handling procedures, setting new standard for operational excellence.
- Provided expert advice on complex claim issues, aiding in resolution of high-stakes disputes.
- Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities.
Liaison
HCF Management Inc.
05.2022 - 07.2023
- Increased program outreach by building strong relationships with the community.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Maintained knowledge of latest requirements and support strategies.
- Successfully communicated with entities inside and outside of business.
- Monitored, communicated and coordinated objectives of HCF.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided positive first impressions to welcome existing, new, and potential customers.
Asset Protection Coordinator
Walmart
03.2022 - 05.2022
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Performed thorough cash audits and deposit investigations.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Executive Director
Senior Citizens Services, Inc.
01.2021 - 02.2022
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Interviewed, supervised and motivated 15 staff members to achieve optimal productivity.
- Managed divisional marketing, advertising and new product development.
Patrolman
City Of Lima Police Department
09.2016 - 12.2020
- Patrolled The City of Lima to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Collaborated with court prosecutors and testified in court in support of numerous cases per year.
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity , felony cases, and civil cases.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Field Training Officer
Patrolman
City Of Fremont Police Department
07.2013 - 08.2016
- Patrolled The City of Fremont to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Shift Supervisor who was in charge of a city with a population of 20,000 people along with supervising three patrolman and one dispatcher.
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- SWAT Team Member would lead and conduct monthly training and budget requests.
- Field Training Officer
Infantry Squad Leader
United States Marine Corps
06.2008 - 06.2012
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on numerous occasions.
- Trained teams on emergency situation preparedness and in tactical planning, equipment maintenance and weapon use.
- Briefed Marines on readiness, equipment status and enemy locations to enable sound decision making.
- Patrol Base supervisor in Afghanistan and was in charge of its daily operations as well as 25 Marines and 100 Afghanistan Army Soldiers.
- Planned and executed hundreds of patrols while leading Marines and Afghanistan Soldiers into combat and performing humanitarian missions and citizen support missions.
- Maintained 100% accountability of all assigned equipment worth more than $5,000,000.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
Education
Bachelor in Business Management - Business Management
Tiffin University
Tiffin, OH12.2020
Police Academy - Special Police Operations
Owens Community College
Perrysburg, OH03.2013
Skills
- Project Management
- Interview Skills
- Public relations
- Communications
- Training and mentoring
- Budgets
- Investigations
- Property Insurance Claims
- Safety courses
- Protective equipment
- First Aid/CPR Certified
- Skilled with Microsoft, Excel, and several others programs
- 4-H Member
Timeline
Claims Specialist
State Farm
07.2023 - Current
Liaison
HCF Management Inc.
05.2022 - 07.2023
Asset Protection Coordinator
Walmart
03.2022 - 05.2022
Executive Director
Senior Citizens Services, Inc.
01.2021 - 02.2022
Patrolman
City Of Lima Police Department
09.2016 - 12.2020
Patrolman
City Of Fremont Police Department
07.2013 - 08.2016
Infantry Squad Leader
United States Marine Corps
06.2008 - 06.2012
Bachelor in Business Management - Business Management
Tiffin University
Police Academy - Special Police Operations
Owens Community College
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