Justin Harvey
Atlanta,GA
Summary
Proven leader with a track record of enhancing customer satisfaction at Bar Vegan, adept in team building and exceptional customer service. Skilled in cash handling and efficient time management, consistently meeting sales targets. Cultivates positive guest experiences through effective communication and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Server
Harold's Chicken & Ice Bar
09.2021 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Restaurant Busser
Bar Vegan
09.2021 - 01.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
Restaurant Host
Bar Vegan
09.2021 - 01.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
Sales Associate
PACSON
05.2019 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Business Administration And Marketing
Morehouse College
Atlanta, GAAssociate of Arts - Math And Science
Contra Costa College
San Pablo, CA05.2019
Associate of Arts -
Diablo Valley College
Pleasant Hill, CA05.2019
High School Diploma -
El Cerrito High School
El Cerrito, CA06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Communication abilities
- Problem-Solving
- Time Management
- Leadership Skills
- Team Building
- Listening Skills
- POS System Operation
- Stocking and Receiving
- Multi-tasking strength
Volunteer Project
El Cerrito High School, El Cerrito, CA
Track and Field - Volunteer Assistant Coach(2017-2019).
- Work with team of approx 20 athletes in training on speed development.
- Assist with weight training and endurance based trained.
- Instruct student athletes on starts and speed endurance.
Timeline
Server
Harold's Chicken & Ice Bar
09.2021 - 07.2024
Restaurant Busser
Bar Vegan
09.2021 - 01.2022
Restaurant Host
Bar Vegan
09.2021 - 01.2022
Sales Associate
PACSON
05.2019 - 07.2019
No Degree - Business Administration And Marketing
Morehouse College
Associate of Arts - Math And Science
Contra Costa College
Associate of Arts -
Diablo Valley College
High School Diploma -
El Cerrito High School
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