Justin Hazelwood
Ennis,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Nelson Propane
07.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Grocery Department Manager
Brookshire Brothers
12.2019 - 05.2022
- Managed grocery department operations, ensuring a clean and organized store environment.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Fixed Displays and other floor setups
- Filled in for other employees to maintain workflows
- Reported day-to-day functions to supervisor
- Tracked inventory and conducted cycle counts to maintain accurate records
- Demonstrated excellent communication skills in resolving product and consumer complaints
Education
High School Diploma -
Corsicana High School
Corsicana, TX05.2016
Skills
- Scheduling
- Account Updating
- Product Knowledge
- Information Security
- Customer service
- Data Entry
- Paperwork Processing
- Data Collection
- Spreadsheets
- Professional Telephone Demeanor
- Cash Management
- Multitasking and Organization
Timeline
Customer Service Representative
Nelson Propane
07.2022 - 01.2024
Grocery Department Manager
Brookshire Brothers
12.2019 - 05.2022
High School Diploma -
Corsicana High School
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