Justin Henley
Vancouver
Summary
Results-driven Field Service Supervisor with expertise in customer relationship management, technical troubleshooting, and safety compliance. Proven ability to lead teams and enhance operational efficiency, contributing to securing key contracts and optimizing performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Trillium US Inc.
Hillsboro
04.2024 - Current
- Established a team of seven Field Service Technicians among four different customer-paid contracts in the territory.
- Daily support, offering consultation among the team, collaboration in workload, and mapping the direction of decision-making, all outline safety at the center.
- Active communication with customers in learning about the challenges of the industry and how to solve strategic problems related to the equipment we support in the environment.
- Host quarterly, monthly, and weekly meetings at the customer sites to present performance, address quality and proficiency goals, and outline target objectives highlighting support.
- Present 8D corrective action reports to customer management, ensuring failures are understood in relation to the indirect impact on the customer sites.
- Instructed product overview training in a lab for rotational customer groups, expanding knowledge of equipment.
- A key component in securing the business strategy of a winning contract in Hillsboro, Oregon.
- Strong speaking and communication skills with both customers and team illustration.
Field Service Technician
Trillium US Inc.
Beaverton
10.2021 - 04.2024
- High volume of installation product support, managing kits, and accessories involved in upgrades. Tracking weekly schedules involving product delivery and prioritization of customer tool installation.
- Personalization of indirect communication with equipment engineers and technicians to solve equipment-related issues, and optimize uptime performance.
- Attend monthly meetings with the customer points of contact.
- Tracking frequent inventory of established equipment, staged onsite for customer use.
- Active communication with the service center to prioritize repairs based on demand.
- Offline support via email and phone calls, with customer technicians maintaining constant communication, offering solutions in support of equipment failures, part identifications, and education on product utilization.
- Daily documentation of onsite activity is captured in a field service template shared with the customer, as well as Excel spreadsheets tracking the customer base install list.
- Technical sales support, as applicable.
Field Service Technician
Trillium US Inc.
Gresham
03.2019 - 10.2021
- A key component in securing a customer contract from the competition.
- Overviewing product health and ensuring that quality expectations are met.
- Solving critical product issues, offering solutions to mitigate premature failures in excessive areas.
- Using interface equipment to establish software-based settings on the product, and how they adhere to the applications on which they are installed.
- Consistently perform critical rounds on equipment installed in high-impact applications in an attempt to determine corrective actions, reducing the indirect impact on productivity.
- Adhering to customer schedules for preventative maintenance at an assigned window of opportunity to minimize product impact.
- Collaborate with an onsite team specialized in the equipment we sustain, to maximize fab efficiency.
- Technical sales support, as applicable.
Field Service Technician
Trillium US Inc.
Corvallis
05.2015 - 03.2019
- Host monthly meetings to present equipment uptime metrics to customer in support of their ISO certification with the EPA.
- Perform monthly maintenance on abatement equipment associated with the contract.
- Troubleshoot equipment failure as part of unplanned downtime.
- Allocate parts in replacement of obsolete ones by working with other vendors in support of an active obsolescence review.
- Coordinate future installation projects with equipment owners by providing product portfolios, collaborating with sales representatives.
- Technical sales support, as applicable.
Workshop Technician
Trillium US Inc.
Clackamas
06.2010 - 05.2015
- High level of attention to detail, constructing the product post-assembly in a test environment.
- Thorough leak checking of the product in preparation for testing.
- Troubleshooting diverse, complicated issues, determining the root cause of mechanical and electrical failures.
- Circuit board-level repair in the determination of failure modes presented by circuitry fault codes.
- Proficiency in wiring three-phase 200-460 VAC controllers, motors, and power cords.
- A deep understanding of troubleshooting circuits, with the process of elimination, is essential to determine the root cause.
- Full assembly experience in constructing abatement models per OEM specifications, and commissioning upon startup at the customer.
- Working well with others in a team-oriented group, or many years of experience in working independently, keeping oneself on task, providing daily updates.
Education
High School Diploma -
Springwater Trail High School
Gresham, OR06-2009
Skills
- Equipment maintenance
- Technical troubleshooting
- Safety compliance
- Performance optimization
- Inventory management
- Customer relationship management
- Team Lead
- Strong communication
- Adaptive learner
- Team building
- Customer-focused
- Reliable asset
Certification
HVAC Technician Certification EPA Clean Air Section 608 Universal
Timeline
Field Service Supervisor
Trillium US Inc.
04.2024 - Current
Field Service Technician
Trillium US Inc.
10.2021 - 04.2024
Field Service Technician
Trillium US Inc.
03.2019 - 10.2021
Field Service Technician
Trillium US Inc.
05.2015 - 03.2019
Workshop Technician
Trillium US Inc.
06.2010 - 05.2015
High School Diploma -
Springwater Trail High School