Justin Henry
Charleston
Summary
Dynamic Department Manager at Charleston Area Medical Center, adept at driving operational excellence and enhancing patient satisfaction. Proven track record in strategic planning and team building, leading a 64.6 FTE department while managing KPIs and cost control initiatives. Skilled in financial analysis and motivated leadership, fostering a culture of engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department Manager
Charleston Area Medical Center, Memorial Hospital
Charleston
07.2024 - Current
- Lead operations for the hospital’s largest inpatient department with 64.6 FTEs.
- Oversaw payroll, staffing allocations, supply expenses, and cost control initiatives to optimize departmental budget.
- Manage KPIs tied to productivity, quality, and customer satisfaction.
- Direct recruitment, onboarding, retention, and succession planning.
- Collaborate with finance, HR, physicians, and executive leadership.
- Led customer satisfaction initiatives and operational improvement plans to enhance service delivery and patient experience.
- Conducted audits and analyzed performance data to identify areas for increased efficiency.
Clinical Adjunct Instructor
West Virginia Junior College / CAMC
WV
08.2023 - Current
- Facilitated hands-on clinical training for nursing students in medical settings.
- Supervised clinical training and evaluated nursing students to ensure competency in essential nursing skills.
- Evaluated student performance through practical assessments and feedback sessions.
- Developed curriculum for nursing and healthcare programs at the college.
Clinical Management Coordinator
CAMC Memorial Hospital
Charleston
05.2023 - 07.2024
- Managed staff and daily operations of Clinical Decision Unit to ensure optimal patient care.
- Organized staffing schedules and workflow processes at Clinical Decision Unit to enhance service delivery.
- Managed scheduling for staff and resources to ensure optimal operations.
- Coordinated communication between departments to enhance workflow efficiency.
- Developed training materials for new employees to facilitate onboarding processes.
Travel Nurse
WV
Charleston
12.2020 - 04.2023
- Advanced through high-acuity ICU roles, assuming greater leadership responsibilities to enhance patient care.
- Provided direct patient care in diverse healthcare settings across multiple states.
- Collaborated with multidisciplinary teams to develop individualized patient care plans.
- Administered medications and monitored patients for adverse reactions and side effects.
ICU Charge Nurse
Roper Saint Francis Healthcare
Moncks Corner
08.2019 - 08.2020
- Trained new nurses on ICU protocols and procedures to improve team readiness and patient safety.
- Coordinated patient care plans with interdisciplinary teams to enhance treatment effectiveness.
- Ensured compliance with health regulations and standards to maintain high-quality patient care.
Burn ICU RN
Cabell Huntington Hospital
Huntington
06.2018 - 07.2019
- Administered medications and treatments, ensuring optimal recovery for critically ill burn patients.
- Monitored vital signs and assessed patient conditions to provide timely interventions.
- Collaborated with interdisciplinary teams to create and implement comprehensive care plans.
Warehouse Manager
Carrier Enterprise
WV
04.2015 - 07.2016
- Oversaw daily warehouse operations and maintained workflow efficiency.
- Managed inventory control, ensuring accurate stock levels and organization.
- Managed warehouse operations, maintained accurate inventory, and evaluated staff performance.
- Trained staff on safety protocols and operational procedures.
Sales Representative
AT&T
WV
10.2013 - 12.2014
- Exceeded monthly sales targets by acquiring new business accounts.
- Engaged customers to identify needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed customer orders efficiently using point-of-sale systems.
Education
MBA - true
Liberty University
Lynchburg, VA12-2027
Bachelor of Science - Nursing
Ohio University
Athens, OH12-2022
Associate of Science - Nursing
St. Mary’s School of Nursing
Huntington, WV05-2018
Bachelor of Science - Business Administration (Marketing)
Institute, WV
Institute, WV05-2013
Skills
- Project management
- Budget management
- Department leadership
- Clinical supervision
- Patient assessment
- Employee performance evaluation
- Performance evaluation
- Team building
- Strategic planning
- Business development
- Market analysis
- Data analysis
- Employee scheduling
- Goals and performance
- Employee engagement
- Motivational leadership
Certification
• Registered Nurse, WV Board of Nursing, 10/01/26
• Six Sigma Green Belt, CAMC University
• Six Sigma Green Belt, CAMC University
Honors And Awards
- Summa Cum Laude, 2022
- CAMC Heart and Soul Award, 2022
- RN GEM Award, 2019
Core Leadership Areas
- Operations & Department Leadership
- Budget & Financial Oversight
- Workforce Strategy & Staffing Models
- Customer Experience Improvement
- KPI & Performance Management
- Process Improvement (Six Sigma)
- Cross-Department Collaboration
- Data Analysis & Reporting
- Talent Recruitment & Development
- Executive Presentations
Timeline
Department Manager
Charleston Area Medical Center, Memorial Hospital
07.2024 - Current
Clinical Adjunct Instructor
West Virginia Junior College / CAMC
08.2023 - Current
Clinical Management Coordinator
CAMC Memorial Hospital
05.2023 - 07.2024
Travel Nurse
WV
12.2020 - 04.2023
ICU Charge Nurse
Roper Saint Francis Healthcare
08.2019 - 08.2020
Burn ICU RN
Cabell Huntington Hospital
06.2018 - 07.2019
Warehouse Manager
Carrier Enterprise
04.2015 - 07.2016
Sales Representative
AT&T
10.2013 - 12.2014
MBA - true
Liberty University
Bachelor of Science - Nursing
Ohio University
Associate of Science - Nursing
St. Mary’s School of Nursing
Bachelor of Science - Business Administration (Marketing)
Institute, WV