Justin Hickey

Managed daily operations to optimize workflow and service delivery.

• Oversaw 35 installation and service crews to meet business and customer demands.
• Implemented process improvements, achieving operational efficiency and reducing costs.
• Collaborated with teams to resolve customer issues and maintain satisfaction levels.
• Ensured compliance with company policies and industry regulations during operations.
• Conducted jobsite visits to address customer concerns and develop effective solutions.
• Provided scope of work and material lists for installations as required.
• Supported installers through quality control measures during jobsite inspections.
• Managed timecards for four direct reports including warehouse, service tech supervisor and operational personnel

• Led sales team to achieve branch targets and improve customer engagement with daily meetings and individual training
• Recruited, interviewed, hired and trained employees, assigned sales appointments, appraised performance and inspired engaged team to service and retain customers.
• Managed daily operations of the branch including staffing, scheduling, training, installations, and payroll management.
• Ensured compliance with company policies and regulatory requirements consistently.
• Resolved escalated customer complaints in a timely manner.
• Tracked and reported on collections activity and performance metrics

• Engaged customers through effective communication and product demonstrations.
• Generated new sales leads through networking activities.
• Identified opportunities for cross-selling additional products and service
• Numbers of nineteen month duration. 2.5m volume, 82% demo rate, 50% close rate and 41% conversion

• Ran a home improvement business with my father until the recession of 2008 installing siding, roofs, decks, kitchens, baths and basements.
• I then moved to St Thomas were I continued the business and specialized in Condo refurbishment, metal roofing, tile installations, painting, and minor electrical/plumbing.
• I returned to MI 2010, married and moved to Warren where I found 1-800-Hansons

• Operated CNC machines to manufacture precision components for various industries.
• Monitored machine performance and adjusted settings for optimal operation.
• Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.