Justin Hodge
QuikTrip
Leander,TX
2
Certifications
9
years of professional experience
IT Support Specialist supporting 20+ users per day with hardware troubleshooting, account access, and network issue resolution across day-to-day business operations. Builds confidence through clear problem solving, steady follow-through, and calm escalation of issues that need deeper technical review. Strengthens support quality by reinforcing fundamentals while continuing formal study in network administration.
Work History
Manager on Duty
7 Months- Provisioned user accounts and maintained access permissions for new and existing employees.
- Diagnosed printer, workstation, and peripheral problems to restore normal operations quickly.
- Installed and updated software on employee devices while verifying basic functionality after deployment.
- Assisted with remote support requests for users needing quick troubleshooting outside normal service windows.
IT Support Specialist
2 Years 10 Months- Diagnosed workstation, printer, and network issues for employees across office and remote environments.
- Managed incoming support requests and routed urgent issues to the appropriate technical team.
- Provisioned new user accounts and updated access permissions based on approved requests.
- Installed and configured desktops, laptops, and peripheral devices for end users.
Salesperson/Customer Service
1 Year 1 Month- Communicated product availability, pricing details, and order updates clearly to customers throughout the sales process.
- Maintained accurate customer records and transaction notes to support smooth handoffs and consistent service.
- Handled billing questions, order changes, and shipment concerns with a calm, professional customer-focused approach.
- Supported internal follow-up by documenting customer concerns and routing unresolved items to the appropriate contact.
Owner/Operations Manager
2 Years 2 Months- Supported daily operations by coordinating schedules, tracking priorities, and keeping work moving across teams.
- Maintained organized records for orders, service activity, and internal follow-up across the business.
- Handled customer and vendor communication to confirm details, resolve routine questions, and keep jobs on track.
- Documented service issues and follow-up steps to keep support records clear and actionable.
Education
Education network administration - Education network administration
Skills
Help desk support
Ticket triage
Remote support
Incident resolution
User account provisioning
Hardware troubleshooting
Software installation
Password reset support
Printer troubleshooting
Endpoint configuration
Network troubleshooting
TCP/IP configuration
LAN support
Wireless network support
Active Directory management
Microsoft 365 administration
Server patching
Virtual desktop support
DNS management
DHCP configuration
Firewall rule management
VPN support
IT asset lifecycle management
ITIL incident management
Change request management
Certification
8 2021
Timeline
Manager on Duty
QuikTrip
03.2026 - 10.2026Read More
IT Support Specialist
SteelSummit Holdings
05.2022 - 03.2025Read More
Salesperson/Customer Service
Ohio Metal Products
04.2021 - 05.2022Read More
Owner/Operations Manager
Docs Insulation
06.2017 - 08.2019Read More
Sinclair Community College
Education network administration from Education network administration
Read More