Justin Holt

Delivered exceptional customer service, addressing inquiries and resolving concerns promptly. Trained new reception staff on procedures and best practices for office operations. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Answered phone promptly and directed incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression. Responded to inquiries from callers seeking information. Handled sensitive information with discretion while maintaining strict confidentiality standards. Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory. Maintained visitor log for entering and leaving facility for security purposes. Provided technical support for state-mandated Electronic Visit Verification (EVV) process.

Resolved customer inquiries through effective communication and problem-solving techniques. Processed endorsements, policy renewals, and insurance claims, ensuring compliance with company policies and procedures.

• Drafted background checks on prospective tenants; answered tenant questions regarding leases. Prepared management agreement paperwork packets for owners; prepared management agreement and related paperwork for owners to review and sign. Contacted tenants for follow-up after their move into their new apartment/house to ensure their apartment/home was clean and free from maintenance issues. Tracked move-ins, move-outs, tenant applications and other metrics for review by management. Organized court paperwork and kept schedule of court cases on a monthly basis. Tracked 30-day notices submitted by tenants.

• Drafted tobacco, vacation, performance, dress code, driving, substance abuse, training, personal protective equipment, eye safety, ladder, hand and power tool safety and other company policies. Created training, time off request and other forms. Tracked company expenses and sales. Audited company payroll files to ensure the company had complete paperwork from its clients.

• Prepared minutes for meetings. Assigned and coordinated demand-driven work requests with company technicians and property owners. Generated preventive maintenance requests. Prepared and submitted work request reports daily. Picked-up from and deliver paperwork to various departments. Coordinated office moves. Directed incoming calls from staff and vendors to appropriate department staff.

• Prepared minutes and slides for Environment of Care and other meetings using Power Point and Word. Received, entered, tracked, and closed projects and work requests from staff members. Maintained and updated preventive maintenance, mechanical equipment, building and room data in a facility management database. Prepared and submitted progress and work request reports monthly. Tracked work order statistics and completion monthly. Submitted work orders to maintenance contractors. Recorded labor and material costs for work orders, generated and assigned preventive maintenance work orders. Researched and downloaded equipment manuals and MSDS for mechanical equipment. Scanned documents for electronic record keeping and stored records on compact disc. Prepared Facility Management binders for AAAHC inspectors. Proficient in and trained staff members in the use of the Air Force Facility Management database (DMLSS).

• Checked visitor ID’s/directed visitors to clinics. Processed patient records and related paperwork in the Flight Medicine Clinic. Tracked and transferred records between clinics, medical coders and physicians.