Justin Hopkins
Durham,NC
Summary
Accomplished leader with a proven track record at Walmart, enhancing team performance and fostering a culture of safety and excellence. Skilled in coaching, mentoring, and performance improvement, I excel in driving results through effective people management and quality control. My approach prioritizes customer focus and complex problem-solving, significantly boosting operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OGP Team Lead
Walmart
06.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Food Service Worker
Aramark
03.2019 - 06.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Food Service Worker
Sodexo USA
06.2015 - 03.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Observed diners to respond to additional requests and determine when meal completed.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
Education
Associate Of Applied Science - Education
Durham Technical Community College
Durham, NC05.2017
HighSchool Diploma -
Southern Durham Highschool
06.2015
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Schedule Management
- Quality Control
- Employee Evaluation
- Production Monitoring
- Influencing skills
- Talent Acquisition
- Team motivation
- Team Supervision
- Attention to Detail
- Staff Training
- People Management
- Work Planning and Prioritization
- Daily workflow improvement
- Goal Setting
- Mentoring
- Complex Problem-Solving
Certification
Servsafe
Timeline
OGP Team Lead
Walmart
06.2019 - Current
Food Service Worker
Aramark
03.2019 - 06.2019
Food Service Worker
Sodexo USA
06.2015 - 03.2019
Associate Of Applied Science - Education
Durham Technical Community College
HighSchool Diploma -
Southern Durham Highschool