Justin Houston
Ken Towery's Auto and Tire Care
Shelbyville,KY
5
Years of experience
Enthusiastic and skilled technician with extensive experience in automotive maintenance and customer service, seeking a position as a Field Service Technician or Field Service Engineer. Aiming to leverage hands-on technical expertise and leadership experience to transition into a leadership role in the field.
Work History
Guest Care Specialist
2 Years 7 Months- Promoted to Guest Care Specialist based on performance and leadership skills
- Manage customer interactions, ensuring high levels of satisfaction and repeat business
- Supervise and train team of 4-7, focusing on efficiency and safety standards
- Key holder and Manager on Duty, responsible for overseeing shop operations in absence of senior management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
General Service Technician
1 Year 6 Months- Maintained thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Maintained clean and organized workspace to maximize efficiency and ensure safety of all technicians.
- Working on upwards of 30 cars per day.
Senior Technician
4 Months- Rapidly promoted from Topside Technician to Senior Technician, demonstrating proficiency and leadership
- Acted as Manager on Duty in absence of assistant managers or managers, overseeing shop operations and team of up to 7 employees
- Key holder responsible for opening and closing facility, managing daily financial transactions, and ensuring customer service excellence.
- Monitored and enforced safety measures to mitigate hazards.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Completed physical inventory counts each month.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Lube Technician
7 Months- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Working on up to 69 cars per day while maintaining proper procedure.
Education
High School Diploma
Skills
Leadership and team management
Workflow optimization
Automotive maintenance basics
Basic computer skills
Excellent interpersonal and communication skills; outgoing and personable
Patience and composure
Exceptional communication
Customer Service
Timeline
Guest Care Specialist
Ken Towery's Auto and Tire Care
01.2024 - 08.2026Read More
General Service Technician
Ken Towery's Auto And Tire Care
07.2022 - 01.2024Read More
Senior Technician
Valvoline
03.2022 - 07.2022Read More
Lube Technician
Valvoline
08.2021 - 03.2022Read More
Shelby County High School
High School Diploma
Read More