Lilyana Ledesma
Perris,CA
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
5
5
years of professional experience
Work History
Guest Care Specialist
New Hope
Moreno Valley, CA
11.2023 - Current
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided emotional support to clients during difficult times.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Problem Solver
NFI Industries
Perris, CA
06.2019 - Current
- Created detailed reports outlining problem solving techniques used in specific cases.
- Reviewed incoming tickets from clients and assigned tasks accordingly based on urgency or complexity level.
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
- Gathered information from customers to accurately diagnose system issues and ensure successful resolutions were achieved.
- Shared information and resources to support problem-solving strategy.
- Excelled in exceeding daily credit card application goals.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05-2017
Skills
- Reservation Management
- Guest Relations
- Customer Service
- Perform well in high-demand, fast-paced environments
- Data Entry
- Team building
- Flexible and Adaptable
Timeline
Guest Care Specialist
New Hope
11.2023 - Current
Problem Solver
NFI Industries
06.2019 - Current
High School Diploma -
Rancho Verde High School