Justin Isenburg
Springfield,MA
Summary
Dynamic sales professional with a proven track record of exceeding sales targets and fostering lasting client relationships, as evidenced by being the top pre-owned client advisor at New Country BMW. Expert in contract preparation and negotiation, excelling in creative problem-solving and relationship building, ensuring high customer retention and satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Consultant
North Bay Imports
East Windsor, CT
09.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services resulting in selling 27 cars per month
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and timely outreach to internet leads.
- Contributed to a positive work environment by supporting fellow Sales Consultant in achieving his individual goals and targets.
Client Advisor
New Country BMW
Hartford, CT
04.2019 - 09.2023
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Educated customers on promotions to enhance sales
- Reconciled inventory and customer orders regularly to monitor product availability
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Manage personal portfolio and daily customer alerts to encourage repeat/referral business and contribute to customer satisfaction
- Write, negotiate, & finalize sales contracts. Deliver product as agreed
- Have sold 599 new & used cars. Top pre-owned client advisor in 2021 and on track for 2022
Loan Set Up Specialist
Carrington Mortgage Services LLC.
Windsor, CT
06.2017 - 03.2019
- Ensure loan packages are accurately received
- Obtain documents, clearances, certificates from customers and clients to achieve timely closing. Respond to customer requests via telephone and email
- Verify data integrity and accuracy. Copy, log and scan supporting documentation
- Analyze departmental documents for appropriate distribution and filing
- Provide feedback to Operations and sales leadership related to file quality issues, sharing solutions for process improvements
- Created plans and communicated deadlines to complete projects on time
- Provide first class customer service
Sales Executive And Leasing Consultant
GENGRAS BMW Of West Springfield
1712 Riverdale Street West Springfield, MA 01089
07.2013 - 06.2017
- Maintained owner follower-up system that encourages repeat/referral business & contributes to customer satisfaction
- Prioritized daily workflows, including all inbound calls, quotes & sale related inquiries.
- Wrote, negotiate & finalized sales contracts. Consulted with clients after sales & contract signing to resolve problems & provide ongoing support.
- Sold 198 cars in 2014 ; 202 cars in 2015 ; and 205 cars in 2016. Top 10 earner in entire Gengras organization (50 sales executives) in 2015.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Received top CSI (customer satisfaction index)
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Sales and Leasing Consultant
Grava Chrysler Dodge Jeep Ram SRT
29 Mystic Avenue, Medford, MA 02155
11.2011 - 07.2013
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Managed lead tracking by making contact and following up on leads generated through marketing efforts
- Maintained strong knowledge base on all vehicle models
- Identified and qualified customer needs, developed sales strategies and successfully negotiated and closed on average 15 contracts per month
- Communicated sales promotions to both new and past customers to grow business
- Consulted with clients after sales and contract signing to resolve problems, provide ongoing support, and to ensure repeat and referral business
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Ensured optimal experience for each customer from initial meeting through final & post delivery
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
Guest Service Agent
Gaylord Opreyland Hotel and Resort
Nashville, TN
10.2010 - 08.2011
- Greeted guests upon arrival and offered assistance
- Answered guest inquiries and provided information regarding hotel services and amenities
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
Education
Bachelor of Science - Hotel, Restaurant & Sales Management
Johnson & Wales University
Providence, RISkills
- Creative problem solver; supreme multi-tasker
- Strong client relations
- Relationship building
- Strong Negotiator
- Contract preparation
- Expertise in customer retention tactics & financial analysis
- Skilled listener; effective business & personal coach
- Product and service knowledge
Special Awards and Training
- Profiles of Achievement 2014 BMW North America
- Greg Wells and Joe Tofia Certified Training Courses
- Certified New and Pre-owned Client Advisor
- BMW Sales Immersion Course
- Certified Sales Consultant, TK Worldwide, Inc. Sales Training Program, 2011
- Tom Hopkins Motivational Speaker
- One Year Certified, Chrysler Group, LLC 2012
Timeline
Sales Consultant
North Bay Imports
09.2023 - Current
Client Advisor
New Country BMW
04.2019 - 09.2023
Loan Set Up Specialist
Carrington Mortgage Services LLC.
06.2017 - 03.2019
Sales Executive And Leasing Consultant
GENGRAS BMW Of West Springfield
07.2013 - 06.2017
Sales and Leasing Consultant
Grava Chrysler Dodge Jeep Ram SRT
11.2011 - 07.2013
Guest Service Agent
Gaylord Opreyland Hotel and Resort
10.2010 - 08.2011
Bachelor of Science - Hotel, Restaurant & Sales Management
Johnson & Wales University