Justin Isenburg
Springfield,MA
Summary
Dynamic sales professional with a proven track record of exceeding sales targets and fostering lasting client relationships, as evidenced by being the top pre-owned client advisor at New Country BMW. Expert in contract preparation and negotiation, excelling in creative problem-solving and relationship building, ensuring high customer retention and satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Consultant
North Bay Imports
09.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services resulting in selling 27 cars per month
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and timely outreach to internet leads.
- Contributed to a positive work environment by supporting fellow Sales Consultant in achieving his individual goals and targets.
Client Advisor
New Country BMW
04.2019 - 09.2023
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Educated customers on promotions to enhance sales
- Reconciled inventory and customer orders regularly to monitor product availability
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Manage personal portfolio and daily customer alerts to encourage repeat/referral business and contribute to customer satisfaction
- Write, negotiate, & finalize sales contracts. Deliver product as agreed
- Have sold 599 new & used cars. Top pre-owned client advisor in 2021 and on track for 2022
Loan Set Up Specialist
Carrington Mortgage Services LLC.
06.2017 - 03.2019
- Ensure loan packages are accurately received
- Obtain documents, clearances, certificates from customers and clients to achieve timely closing. Respond to customer requests via telephone and email
- Verify data integrity and accuracy. Copy, log and scan supporting documentation
- Analyze departmental documents for appropriate distribution and filing
- Provide feedback to Operations and sales leadership related to file quality issues, sharing solutions for process improvements
- Created plans and communicated deadlines to complete projects on time
- Provide first class customer service
Sales Executive And Leasing Consultant
GENGRAS BMW Of West Springfield
07.2013 - 06.2017
- Maintained owner follower-up system that encourages repeat/referral business & contributes to customer satisfaction
- Prioritized daily workflows, including all inbound calls, quotes & sale related inquiries.
- Wrote, negotiate & finalized sales contracts. Consulted with clients after sales & contract signing to resolve problems & provide ongoing support.
- Sold 198 cars in 2014 ; 202 cars in 2015 ; and 205 cars in 2016. Top 10 earner in entire Gengras organization (50 sales executives) in 2015.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Received top CSI (customer satisfaction index)
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Sales and Leasing Consultant
Grava Chrysler Dodge Jeep Ram SRT
11.2011 - 07.2013
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Managed lead tracking by making contact and following up on leads generated through marketing efforts
- Maintained strong knowledge base on all vehicle models
- Identified and qualified customer needs, developed sales strategies and successfully negotiated and closed on average 15 contracts per month
- Communicated sales promotions to both new and past customers to grow business
- Consulted with clients after sales and contract signing to resolve problems, provide ongoing support, and to ensure repeat and referral business
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Ensured optimal experience for each customer from initial meeting through final & post delivery
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
Guest Service Agent
Gaylord Opreyland Hotel and Resort
10.2010 - 08.2011
- Greeted guests upon arrival and offered assistance
- Answered guest inquiries and provided information regarding hotel services and amenities
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
Education
Bachelor of Science - Hotel, Restaurant & Sales Management
Johnson & Wales University
Providence, RISkills
- Creative problem solver; supreme multi-tasker
- Strong client relations
- Relationship building
- Strong Negotiator
- Contract preparation
- Expertise in customer retention tactics & financial analysis
- Skilled listener; effective business & personal coach
- Product and service knowledge
Special Awards and Training
- Profiles of Achievement 2014 BMW North America
- Greg Wells and Joe Tofia Certified Training Courses
- Certified New and Pre-owned Client Advisor
- BMW Sales Immersion Course
- Certified Sales Consultant, TK Worldwide, Inc. Sales Training Program, 2011
- Tom Hopkins Motivational Speaker
- One Year Certified, Chrysler Group, LLC 2012
Timeline
Sales Consultant
North Bay Imports
09.2023 - Current
Client Advisor
New Country BMW
04.2019 - 09.2023
Loan Set Up Specialist
Carrington Mortgage Services LLC.
06.2017 - 03.2019
Sales Executive And Leasing Consultant
GENGRAS BMW Of West Springfield
07.2013 - 06.2017
Sales and Leasing Consultant
Grava Chrysler Dodge Jeep Ram SRT
11.2011 - 07.2013
Guest Service Agent
Gaylord Opreyland Hotel and Resort
10.2010 - 08.2011
Bachelor of Science - Hotel, Restaurant & Sales Management
Johnson & Wales University
Similar Profiles
Stephan A. DasnevesStephan A. Dasneves
Automotive Sales Associate at North Penn ImportsAutomotive Sales Associate at North Penn Imports
Tracy OwensTracy Owens
Accounting Manager at North Atlantic Imports, LLC - Blackstone ProductsAccounting Manager at North Atlantic Imports, LLC - Blackstone Products
Emma ClerkinEmma Clerkin
Rental Sales Agent at North Penn ImportsRental Sales Agent at North Penn Imports