Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Justin Jackson

Los Angeles,CA

Overview

11
11
years of professional experience

Work History

Shift Lead

MGB
Los Angeles, CA
01.2021 - 01.2026
  • Supervised daily operations and maintained safety compliance.
  • Trained and mentored staff on operational best practices and company policies.
  • Coordinated shift schedules to optimize workforce management and resource allocation.
  • Resolved customer inquiries and concerns promptly, maintaining high service quality standards.
  • Monitored inventory levels, ensuring timely restocking of supplies to meet operational demands.

Front Desk/Head of Client Services

ELECTRIC THEATRE COLLECTIVE
Los Angeles, CA
01.2017 - 01.2019
  • Engaged with clients to build and maintain strong, friendly connections.
  • Communicating with the team to make sure clients have an overall pleasant experience
  • Led development and execution of client service strategies to enhance client satisfaction.
  • Oversaw team performance, providing mentorship and fostering professional growth among staff.

Manager

AMERICAN APPAREL
Malibu, CA
01.2015 - 01.2017
  • Achieved seamless task delegation to sales associates and key holders, resulting in improved workflow.
  • Created effective schedules for sales associates and back-stock, enhancing team productivity.
  • Analyzed sales performance metrics to drive efforts towards reaching daily and monthly sales objectives.
  • Implemented inventory management systems to optimize stock levels and reduce waste.

Education

Associate of Arts - Studio Arts

Santa Monica College
Santa Monica, CA
01.2018

Skills

  • Team Leadership
  • Staff Training
  • Customer Service
  • Inventory Management
  • Workforce Scheduling
  • Sales & Performance Metrics
  • Safety Compliance
  • Conflict Resolution

Technical Skills

  • POS Systems
  • Workforce Scheduling (CETA, WorkBrain)
  • Adobe Creative Suite
  • Google Workspace & Microsoft Office

Timeline

Shift Lead

MGB
01.2021 - 01.2026

Front Desk/Head of Client Services

ELECTRIC THEATRE COLLECTIVE
01.2017 - 01.2019

Manager

AMERICAN APPAREL
01.2015 - 01.2017

Associate of Arts - Studio Arts

Santa Monica College