Justin Janzing
Kansas City,MO
Summary
Dynamic leader with a proven track record in customer service and operational management. As an Assistant Branch Manager with Enterprise Mobility, I developed robust leadership and conflict resolution skills in a fast-paced, customer oriented environment. Demonstrated expertise in employee onboarding, optimizing processes, and enhancing customer experiences. Seeking to transition into a new field where these transferable skills can drive organizational success and profitability.
Overview
2
2
years of professional experience
Work History
Tri-Brand Assistant Branch Manager
Enterprise Mobility
03.2024 - Current
- Provided frequent training to developing employees based around business financials and service standards.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented improvements to current onboarding processes.
- Coordinated daily schedules, optimizing staffing levels during peak business hours for improved customer experience.
- Managed risk effectively to minimize financial losses due to fraud or errors in transactions.
Assistant Branch Manager
Enterprise Mobility
11.2023 - 03.2024
- Maintained ongoing account and customer relationships.
- Led the area in customer satisfaction scores over a 3-month period.
- Led by example in sales performance.
Management Trainee
Enterprise Mobility
12.2022 - 10.2023
- Described products to customers and accurately explained details and processes.
- Used company reports to analyze sales, profitability and expenses.
- Handled day-to-day customer questions via telephone or email.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Education
Bachelor of Science - Business Management
Kansas State University
Manhattan, KS05-2022
Skills
- Excellent work ethic
- Highly skilled in customer service
- Employee development
- Revenue generation
- Process improvement
- Strong interpersonal skills
- Verbal/written communication
- Attention to detail
Timeline
Tri-Brand Assistant Branch Manager
Enterprise Mobility
03.2024 - Current
Assistant Branch Manager
Enterprise Mobility
11.2023 - 03.2024
Management Trainee
Enterprise Mobility
12.2022 - 10.2023
Bachelor of Science - Business Management
Kansas State University
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