Justin Jennings
Sammamish,Wa
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
Pullman, WA
01.2025 - Current
- Responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests
- Within the first month of employment, broke the record for most transfers into and out of the Pullman location in a month
Helper Clerk
Safeway
Pullman, WA
05.2024 - 12.2024
- Stocked shelves with fast-moving freight along with back stock
- Help customers with any possible questions regarding inventory
- Organizing the backroom so that vendors/employees can navigate through efficiently with machinery
- Worked to transport liquor from cabinet to cashier
- Helped Online Shopping pickups along with picking orders with the second-fastest picking time in the store with 105 items per hour
Golf Shop Attendant
Plateau Club
Sammamish, WA
05.2023 - 08.2023
- Assists the Golf Shop in achieving targets through the maximization of the tee sheet
- Use all golf shop-related systems efficiently, including Lightspeed and Golf Genius
- Answer the phone within 3 rings
- Greet guests and assist them throughout their time in the golf shop in a friendly, and courteous manner
- Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals
- Maintain effective communication between all staff members regarding course operations
Social Chair
Delta Upsilon
10.2021 - 05.2023
- Worked with other fraternities and sororities to have social events
- Contacted organizations to withhold a personal relationship with said organization
- Raised the number of events by 120% and gained knowledge of fraternity on Greek row while I was in the social chair position
Education
Business Administration and Management - Entrepreneurship
Washington State University
Pullman, WA05.2025
Skills
- HubSpot
- Google Analytics
- Social Media Management
- Microsoft Office
- Excel
- PowerPoint
- Google Suite
- Event Planning
- Team Collaboration
- Client Relations
Certification
- HubSpot Social Media Certification, HubSpot Academy, 02/01/24, 03/01/26, 807687309444997974efc51d2aac04f
- HubSpot Inbound Marketing Certification, HubSpot Academy, 04/01/24, 05/01/26, 5487ec15804934856c745b2ea1d5
Awards
Washington State University President's Honor Roll, Washington State University, 12/01/21, Achieved a grade point average of 3.75 in at least nine graded hours of credit in a semester at WSU. Received awards for Fall 2021, Spring 2022, Fall 2022.
Technical Skills
HubSpot, Google Analytics, Social Media Management, Microsoft Office (Excel, PowerPoint), Google Suite, Event Planning, Team Collaboration, Client Relations
Timeline
Member Service Representative
Planet Fitness
01.2025 - Current
Helper Clerk
Safeway
05.2024 - 12.2024
Golf Shop Attendant
Plateau Club
05.2023 - 08.2023
Social Chair
Delta Upsilon
10.2021 - 05.2023
Business Administration and Management - Entrepreneurship
Washington State University
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