Justin Kirshner
Phoenix,AZ
Summary
Hired as a small business accounts manager to help provide support to small and medium business within the Doordash platform. Transferred to Corporate and enterprise business and currently run accounts for "Subway" that are partnered with Doordash. Currently assist in providing financial assistance, POS support for stores, menu updating, and networking to 12k+ accounts that partner with on the Doordash website and app. As a team lead, I provide support and guidance to three other Subway accountants, to ensure that all stars under our banner run and operate at a sustainable level.
Overview
15
15
years of professional experience
Work History
MERCHANT EXPERIENCE PARTNER /ACCOUNT MANAGER
Doordash
01.2021 - Current
- Handled account issues and questions on the larges about on the DoorDash platform
- Worked with Subway corporate partners as well as internal departments to ensure accurate and smooth implementation of accounts and new features
- Worked on the 17,000 plus stores on the platform and helped manage new projects and test features for the client
JR. DATA ANALYSIS AND QA TESTER
Valenz Health (formally United Claim Solutions)
01.2020 - 01.2021
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations
- Advised developers on problems with databases, performance and other issues
IMPLEMENTATION & CLAIM FLOW SPECIALIST
Valenz Health (formally United Claim Solutions)
01.2019 - 01.2020
- Evaluated and defined internal and customer needs, implementing processes to address requirements
- Organized project implementation resources and leveraged expertise to assist organizational rollout
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans
- Set up and maintained connections with PPO networks and TPA to ensure correct claim flow for hundreds of clients
MEDICAL CLAIMS PROCESSOR
Valenz Health (formally United Claim Solutions)
01.2012 - 01.2019
- Handled large number of medical claims on a daily basis
- Evaluated accuracy and quality of data entered into agency management system
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
AUDIO ENGINEER INTERN
Sound Vision Recording Studios
01.2010 - 01.2011
- Captured and recorded audio using standard field audio equipment
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events
- Collaborated with producers and performers to determine and achieve desired sound for productions
Education
Conservatory of Recording Arts And Sciences
Tempe, AZ01.2010
Skills
- Customer service
- Cross department communications
- Excel
- SQL
- Salesforce
Timeline
MERCHANT EXPERIENCE PARTNER /ACCOUNT MANAGER
Doordash
01.2021 - Current
JR. DATA ANALYSIS AND QA TESTER
Valenz Health (formally United Claim Solutions)
01.2020 - 01.2021
IMPLEMENTATION & CLAIM FLOW SPECIALIST
Valenz Health (formally United Claim Solutions)
01.2019 - 01.2020
MEDICAL CLAIMS PROCESSOR
Valenz Health (formally United Claim Solutions)
01.2012 - 01.2019
AUDIO ENGINEER INTERN
Sound Vision Recording Studios
01.2010 - 01.2011
Conservatory of Recording Arts And Sciences
Similar Profiles
Jennifer AbdeljabbarJennifer Abdeljabbar
Associate, Project Management Office at DoorDashAssociate, Project Management Office at DoorDash
Dustin WoodDustin Wood
Delivery Driver at DoorDashDelivery Driver at DoorDash
Trecia Bogle-LibirdTrecia Bogle-Libird
Dasher at DoorDashDasher at DoorDash
Brett SiemsenBrett Siemsen
Dasher at DoorDashDasher at DoorDash
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio