Justin Kowal
Sales Support
Howell
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Allied Beverage Group. Skilled in account development and customer service, demonstrated through successful issue resolution and upsell strategies. Excels in teamwork and collaboration, contributing to significant revenue growth and positive work environments across roles.
Overview
15
15
years of professional experience
Work History
Account Manager
Allied Beverage Group
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Assistant Bar Manager
Restaurant Serenade
04.2016 - 08.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
Brandos
03.2010 - 04.2016
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Howell High School
Farmingdale, NJ 05.2001 -
Skills
Account development
undefinedTimeline
Account Manager
Allied Beverage Group
08.2022 - Current
Assistant Bar Manager
Restaurant Serenade
04.2016 - 08.2022
Bartender
Brandos
03.2010 - 04.2016
High School Diploma -
Howell High School
05.2001 -
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