JUSTIN K. PATTERSON
Summary
Client-focused financial services professional with leadership experience in banking and operations. Expertise in managing client interactions, resolving complex issues, and analyzing data to enhance customer satisfaction. Recognized for driving team performance and maintaining regulatory compliance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Account Specialist I
JPMorgan Chase
01.2025 - Current
- Manage 80+ daily client interactions involving financial products and account servicing.
- Analyze account information and troubleshoot complex client issues while ensuring timely resolution.
- Identify customer needs and provide tailored solutions that strengthen client relationships.
- Utilize multiple banking systems to investigate concerns and process transactions accurately.
- Partner with internal departments to resolve escalated issues and improve client outcomes.
- Maintain strict adherence to regulatory requirements, risk controls, and company policies.
Operations Manager
FedEx
08.2023 - 01.2025
- Led, coached, and developed a team of 18 employees within a high-volume distribution environment.
- Analyzed operational performance metrics to identify improvement opportunities and drive efficiency.
- Implemented workflow enhancements that increased productivity and service quality.
- Facilitated daily planning meetings, performance reviews, and employee development discussions.
- Resolved workplace conflicts through effective communication and problem-solving techniques.
- Conducted more than 60 workplace safety observations within a 90-day period to ensure compliance.
- Collaborated with senior leadership to execute strategic operational initiatives.
Package Handler Trainer
FedEx
03.2023 - 08.2023
- Trained and mentored newly hired employees on operational procedures and safety standards.
- Evaluated employee performance and provided coaching to improve productivity and effectiveness.
- Supported onboarding efforts and maintained detailed training documentation.
Package Handler
FedEx
11.2022 - 03.2023
- Processed and loaded high volumes of packages while maintaining operational accuracy.
- Operated conveyor systems and specialized equipment to support logistics operations.
- Earned leadership shadowing opportunities through exceptional attendance and performance.
Founder & Chief Executive Officer
Patterson Logistics LLC
11.2021 - 03.2022
- Founded and managed a startup logistics company overseeing daily operations and financial performance.
- Developed growth strategies and secured commercial contracts to generate revenue.
- Managed client relationships, transportation logistics, and regulatory compliance.
- Analyzed business performance metrics to support operational and strategic decision-making.
Business Services Manager
Savannah State University Business Services
08.2019 - 10.2021
- Directed recruitment, onboarding, training, and supervision of 35 employees.
- Developed and implemented Standard Operating Procedures (SOPs) to improve operational consistency.
- Increased parking services revenue by 37% through strategic process improvements.
- Conducted financial reconciliations, transaction audits, and operational reporting.
- Collaborated with university leadership and IT departments on campus-wide initiatives.
- Led customer service enhancements that improved the visitor and parking experience.
Business Services Coordinator
Savannah State University
Savannah
01.2017 - 08.2019
- Managed operations of parking cashier office, processing payments and reconciling daily transactions to ensure accurate financial reporting.
- Developed reports on financial performance and customer satisfaction metrics to inform decision-making and enhance business services.
- Resolved customer complaints professionally, ensuring adherence to company policies and improving customer experience.
Education
Bachelor of Business Administration (B.B.A.) -
Savannah State University
Skills
- Transaction processing
- Financial product knowledge
- Regulatory compliance
- Troubleshooting complex issues
Professional Highlights
- Increased departmental revenue by 37% through strategic operational improvements and process enhancements.
- Led and developed teams of up to 35 direct reports across multiple operational environments.
- Managed 80+ daily client interactions supporting complex financial products and services.
- Recognized for leadership potential through management shadowing, training responsibilities, and employee development initiatives.
- Implemented operational improvements that increased efficiency, service quality, and team performance.
- Demonstrated success in coaching, mentoring, and developing employees to exceed performance expectations.
Timeline
Account Specialist I
JPMorgan Chase
01.2025 - Current
Operations Manager
FedEx
08.2023 - 01.2025
Package Handler Trainer
FedEx
03.2023 - 08.2023
Package Handler
FedEx
11.2022 - 03.2023
Founder & Chief Executive Officer
Patterson Logistics LLC
11.2021 - 03.2022
Business Services Manager
Savannah State University Business Services
08.2019 - 10.2021
Business Services Coordinator
Savannah State University
01.2017 - 08.2019
Bachelor of Business Administration (B.B.A.) -
Savannah State University