Justin Kretzer
Virginia Beach,VA
Summary
Insurance Adjuster skilled in investigating and analyzing damage properties and determining coverages. Background in restoration mitigation services and estimating. Proficient in identifying storm related damages to exteriors. Excellent in self starting and speediness to get claims setting in a quick and accurate manner. Specialize in customer service.
Overview
15
15
years of professional experience
Work History
Senior Property Field Adjuster
American Family Insurance
01.2022 - 11.2024
- Estimate claims for repairs within estimating guidelines using Xactimate software
- Scope and photographed properties for defects and damage.
- Negotiated loss settlement agreements to resolve disputes.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Coordinated and managed field investigations, outside engineers and contractors.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Restoration Supervisor
Servpro Of Virginia Beach
02.2010 - 01.2022
- Inspected damaged properties and contents to prepare job action plan.
- Managed remediation and repair jobs from beginning to over seeing all production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Estimated mitigation and repairs using Xactimate software.
Education
High School Diploma -
Allegany High School
Cumberland, MD05.2002
Skills
- Property Inspection
- Property Assessments
- Critical Thinking
- Insurance Policy Application
- Property Adjusting
- Settlement Determinations
- Human Relations Skills
- Hail and Wind Damage Assessment
- Negotiation and Mediation Skills
- Manage Settlements
- Interior Water Damage Repair
Timeline
Senior Property Field Adjuster
American Family Insurance
01.2022 - 11.2024
Restoration Supervisor
Servpro Of Virginia Beach
02.2010 - 01.2022
High School Diploma -
Allegany High School
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