Justin Lamb
Springfield,MO
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced insurance professional with 1-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Adjuster
Pilot Catastrophe Services
Mobile, AL
07.2023 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Insurance Agent
TTEC
Springfield, MO
06.2019 - 03.2023
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Maintained accurate records of all insurance transactions using computer software systems.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Processed payments received from clients promptly according to established procedures.
- Responded to customer inquiries and problems to promote great service.
Education
Certificate of Completion - Insurance Adjusting
Mile High Adjusters Houston
Houston, TX04-2023
GED -
Niangua High School
Niangua, MO08-2017
Skills
- Policy Investigations
- Property Adjusting
- Property Claims
- Claims Investigations
- Coverage Assessments
- Estimate Preparation
Certification
- Xactimate level 1
- State Farm Fire and Safety
- Texas Windstorm Policy
- 19 State licenses for Adjusting Claims
Timeline
Insurance Adjuster
Pilot Catastrophe Services
07.2023 - Current
Insurance Agent
TTEC
06.2019 - 03.2023
Certificate of Completion - Insurance Adjusting
Mile High Adjusters Houston
GED -
Niangua High School