Justin Landi
Naples,FL
Summary
A dedicated, highly motivated professional who seeks opportunities that are anything but ordinary. Possesses strong work ethic, adaptability, and exceptional interpersonal skills. Practices servant leadership and puts others first. Believes in caring for the whole person (cura personalis).
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Luminary Hotel & Co., Autograph Collection
Fort Myers , FL
2023.01 - Current
- Luminary Hotel & Company features 243 guest rooms, 7 F&B outlets, 45K square feet of convention spaces along with a state of the art outdoor amphitheater in the heart of Downtown Fort Myers. All while telling a unique story of the rich history of Fort Myers.
- Promoted from Front Desk Host/Rooms Controller to Overnight Manager to Front Desk/Security Manager within my time with Mainsail Lodging & Development.
- Manages the front office and loss prevention team.
- Property Marriott Bonvoy Connector.
- Empower-GXP Property Champion.
- Member of the hotel safety committee.
- Recipient of the Luminary Leader of the year award.
- Responsible for scheduling, creating SOP's, inventory, front desk training and ensuring smooth day to day operations to name a few.
- Committed to delivering and executing the finest personal service and facilities for our guests. Living up to the Autograph Collection tagline of "Exactly Like Nothing Else."
Front Desk Associate/Bellman
Embassy Suites by Hilton
Estero , FL
2022.10 - 2023.01
- Welcomed guests to the hotel and engaged in friendly conversations while conducting the check-in process.
- Assisted guests with luggage assistance and various requests/services.
- Answered phone and emails to make reservations and take guest information.
- Conducted houseman/housekeeping duties as needed.
- Consistently ranked in the highest monthly enrollments for the Hilton Honor's loyalty program
Sales Associate
Macy's
Fort Myers , FL
2018.11 - 2022.08
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted with yearly inventory control and loss prevention.
- Brand Ambassador for "The Hotel Collection," "Charter Club," and various Macy's brands.
Education
High School Diploma -
First Baptist Academy
Naples, FL05.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NHHospitality Management Certificate - Hospitality Administration And Management
Cornell University
Ithaca, NYBachelor of Science - Political Science and Government
Marquette University
Milwaukee, WISkills
- Administrative skills
- Hospitality services
- Service oriented
- Decision-making
- Reliable & trustworthy
- Problem resolution
- Upselling
- Lightspeed PMS knowledge/mastery
- Empower-GXP knowledge/mastery
- MARSHA knowledge/mastery
- OnQ PMS knowledge/mastery
- Microsoft Office proficient.
Certification
- Basic Life Support (BLS) certification through the American Heart Association.
Timeline
Front Desk Manager
Luminary Hotel & Co., Autograph Collection
2023.01 - Current
Front Desk Associate/Bellman
Embassy Suites by Hilton
2022.10 - 2023.01
Sales Associate
Macy's
2018.11 - 2022.08
High School Diploma -
First Baptist Academy
Bachelor of Science - Business Administration
Southern New Hampshire University
Hospitality Management Certificate - Hospitality Administration And Management
Cornell University
Bachelor of Science - Political Science and Government
Marquette University
- Basic Life Support (BLS) certification through the American Heart Association.
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