Experienced senior management professional seeking opportunities to utilize and expand a variety of people-oriented skills in an environment that encourages career growth and skill development.
Overview
23
23
years of professional experience
Work History
Project Coordinator
Interwest Consulting
08.2023 - 02.2025
Coordinate and schedule notary appointments with property owners.
Complete notarial services for property owners and return original documents to the main office for processing.
Data entry and word processing as needed.
Work with agents to locate property owners and assist agents in contacting nonresponsive property owners via in-person visits to property owner’s last-known address.
Transmit all documents to the acquisition team and appropriately dispose of confidential records such as W-9s.
Site visits to assist with taking photos, measuring proposed easement areas, and obtaining the ‘lay of the land’ for the acquisition team.
Assist with mailing requests and other administrative tasks as requested.
Administrative Assistant
Chico Cemetery
04.2022 - 09.2022
Provide caring and compassionate customer service to the public.
Manage accounts payable and receivable.
Schedule appointments for all Funeral Service Advisors.
Answer phones when Funeral Service Advisors are not available and answer questions/handle concerns for callers.
Enter all new cemetery contracts into electronic systems.
Manage all incoming cremations, verifying all necessary paperwork.
Coordinate with funeral homes to schedule/plan funeral services at the cemetery.
Assist with planning and running events for the cemetery.
Schedule Cemetery Tours.
Assist with all basic and advanced clerical duties (office inventory, copy machine maintenance, generate and disperse memos, etc.)
Human Resources Assistant
North Valley Services
09.2021 - 11.2021
Assist with hiring and onboarding of all new employees.
Assist with tracking for employee compliance with company policy.
Generate memos and notices to employees on behalf of the HR department.
Assist with development and application of recruiting techniques.
Acting receptionist for incoming calls to Administrative Office.
Responsible for organization and security of employee files and information.
Utilize software to generate employee identification badges.
Assistant Director of Residential Services
Mid Valley Providers
03.2019 - 09.2020
Directly oversee seven Residential Facility Managers and direct them in the management of their facilities and the care of residents.
Indirectly oversee 40+ employees. Responsible for scheduling, disciplinary action, group trainings, and hands-on in-facility training of employees and facility management.
Process timecards and ensure compliance with all applicable labor and care regulations.
Track Continued Education Units for all employees.
Assist with the creation and implementation of Personal Care Plans for all residents.
Generate Menus for all facilities and generate memos for company-wide communication purposes.
Inspect and oversee maintenance and upkeep on all facilities.
Ensure all facilities meet State regulations, Regional Center regulations, and Company standards.
Contribute to and enforce company Policies and Procedures for employees and facility management.
Interview new applicants as well as potential management.
Communicate and coordinate with State officials, Regional Center employees, medical personnel, law enforcement, private contractors, and local businesses.
Organize events for up to 100 individuals, including meal preparation, decoration, AV equipment and cleanup.
Assist with the writing and implementation of Individual Service Plans.
Obtained DDS Adult Residential Facility Administrator's License in 2019.
Became CPI Instructor in 2019. Oversaw the training of seven Facility Managers in CPI.
Oversee and assist with planning monthly Activity Calendars for residents.
Oversee vehicle maintenance for all facilities.
Designated Worker's Compensation Officer.
Assist with behavioral emergencies and daily, weekly, monthly, and quarterly documentation for all residential clients.
Document and track attendance for all employees and Facility Management.
Generate work orders and purchase orders for all facilities.
Oversee and assist with organization of documentation for the administrative office as well as all facilities.
Organize and oversee long distance travel for residents and accompanying staff.
Assist with the management and administration of medications.
Facility Manager
Mid Valley Providers
07.2014 - 03.2019
Managed a facility of three developmentally disabled residents.
Managed and assisted with self-administration of medications.
Managed medical and dental appointments and procedures for all residents, including surgical procedures.
Directly oversaw seven employees, including scheduling, disciplinary action, training, and team building.
Assisted with the development of Individual Service Plans for all residents.
Planned menus, shopping lists and meals based on everyone’s nutritional requirements.
Oversaw facility maintenance and cleanliness.
Generated, oversaw, and organized all resident documentation.
Worked with private contractors, businesses, and state, county, and Regional Center entities.
Oversaw hygiene and sartorial needs for all residents.
Planned or provided transportation for all residents' vocational, educational, and recreational needs.
Generated a monthly Activity Calendar for all residents.
Generated a daily schedule for all residents.
Performed basic maintenance duties when applicable.
Oversaw maintenance and upkeep for facility vehicles.
Developed and implemented plans for achieving resident goals.
Managed all resident funds, including budgeting.
Supported Living Manager
Mid Valley Providers
06.2010 - 07.2014
Managed an individual's care in-home.
Managed and assisted with self-administration of medications.
Managed medical and dental appointments and procedures for client including surgical procedures.
Directly oversaw four employees, including scheduling, disciplinary action, training, and team building.
Assisted with the development of Individual Service Plans for client.
Planned menus, shopping lists and meals based on client's nutritional requirements.
Oversaw maintenance and cleanliness of home.
Generated, oversaw, and organized all client documentation.
Worked with private contractors, businesses, and state, county, and Regional Center entities.
Supervised hygiene and sartorial needs for client.
Planned or provided transportation for all client's vocational, educational, and recreational needs.
Performed basic maintenance duties when applicable.
Developed and implemented plans for achieving client goals.
Managed all client funds, including budgeting.
Direct Care Provider
Mid Valley Providers
Redding, CA
07.2004 - 06.2010
CPR and First Aid Certified
DSP Exam Challenge Tests I&II Completed
Provided day-to-day care for up to 4 residents with developmental disabilities, including hygiene, nutrition, training, and documentation.
Cooked meals.
Deep cleaned facility and/or home.
Followed state and Regional Center guidelines for care.
Worked as a team.
Telemarketing Sales Representative
ACI Telecentrics
07.2002 - 05.2003
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Performed cold calling and outreach to build sales pipeline.
Recorded contact information of customers and potential customers.
Displayed excellent sales skills and understanding of such skills.
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Provided information about available products and services including membership details and purchase advantages.