Justin Lavoie
East Providence,RI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
1995
1995
years of post-secondary education
Work History
Manager
Dominoes Pizza
Providence, Rhode Island
08.2017 - Current
- Supervised daily operations to ensure efficient pizza preparation and delivery.
- Trained staff on food safety standards and customer service protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints and ensured satisfaction with service quality.
- Oversaw cash handling procedures and ensured accurate financial reporting.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
Owner/Operator
Jal inc dba Ronzio pizza and subs
East Providence, Rhode Island
11.2008 - 07.2017
- Managed daily operations of a busy pizza and sub shop.
- Trained staff on food preparation and customer service standards.
- Oversaw inventory management and ordering of supplies for the restaurant.
- Developed menus reflecting customer preferences and seasonal ingredients.
- Ensured compliance with health and safety regulations in food handling.
- Handled customer inquiries and resolved complaints effectively.
- Coordinated marketing efforts to promote special offers and events.
- Maintained cleanliness and organization in all areas of the restaurant.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Education
Pilgrim High School
Warwick, RISkills
- Inventory management
- Food safety compliance
- Customer satisfaction
- Cash handling
- Staff training
- Customer relationship management
- Team leadership
- Effective communication
- Time management
- Decision making
- Safety procedures
- Customer service
- Task delegation
- Relationship building
- Decision-making
Timeline
Manager
Dominoes Pizza
08.2017 - Current
Owner/Operator
Jal inc dba Ronzio pizza and subs
11.2008 - 07.2017
Pilgrim High School