Justin Layton
Pompano Beach,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operations Manager
GameStop
Pembroke Pines, FL
10.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Managed team of 100+ agents and multiple mid level managers
Operations Manager
Chewy
Hollywood, FL
07.2017 - 10.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Maintained relationship standings with our Vet partners to ensure success of department and continued good relations
- Defined KPIs and trained all leadership personnel on how to monitor, improve, and boost performance
- Supervised daily operations of multi-million dollar pet food operation.
- Managed team of 100+ agents and multiple mid level managers
Merchant Policy Manager
EBay Inc
Draper, UT
10.2011 - 06.2017
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement with our top 1% of accounts
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Managed team of 5 vertical leads in automotive category who each had 10+ accounts in their portfolio to manage and ensure they abided by eBay policies
Skills
- Administrative Management
- Maintaining Compliance
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Workflow Optimization
- Staff Management
- Operation Monitoring
- Customer Service
- Labor Relations
- Team Leadership
- Management Training
- Employee Motivation
Timeline
Operations Manager
GameStop
10.2021 - Current
Operations Manager
Chewy
07.2017 - 10.2021
Merchant Policy Manager
EBay Inc
10.2011 - 06.2017
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