Justin Liebert
Santa Clara,CA
Summary
Goal-oriented manager with distinguished experience in the luxury retail industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Product Manager - Accessories
Chanel
04.2023 - Current
- Collaborated with corporate stakeholders to curate boutique accessories product assortment, including all leather goods, costume jewelry, and fashion accessories.
- Reviewed raw data and gathered client feedback to build detailed reports on product performance versus company projections.
- Oversaw operations in three separate spaces of Chanel's Valley Fair location, within a lease environment.
Team Manager
Tiffany And Company
05.2022 - 04.2023
- Devised and implemented new KPI tracking system for store location, and used data collected in weekly meetings with sales team to increase performance.
- Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
Client Experience Manager
The RealReal
11.2020 - 04.2022
- Driving and tracking client consignment and results through use of Salesforce.
- Coordinating with other departments to manage, track, and resolve customer issues.
- Directed training and retraining of employees to boost performance and enhance business results.
Assistant Store Manager
Sandro
03.2020 - 11.2020
- Trained new-to-sales staff, and exceeded company goals by 53%
- Coached sales staff on clientele sales and outreach during Covid-19 pandemic, increasing send-sales by 15%
- Coordinating with project managers and other stakeholders to set-up and open the Bay Area's first free-standing Sandro and Maje store locations.
Assistant Store Manager of Operations
Banana Republic
10.2019 - 03.2020
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Championed store safety initiatives, and managed facility maintenance.
Assistant Manager
Fedex Office
12.2017 - 10.2019
- Effectively coached team on cross selling, consistently performing as number one store in district for add-on sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Bachelor of Arts - Communications
Curry College
Milton, MA05.2013
Skills
- Personnel Development
- Client Relationship Management
- Business Planning
- New Store Openings
- Recruitment and Hiring
Timeline
Product Manager - Accessories
Chanel
04.2023 - Current
Team Manager
Tiffany And Company
05.2022 - 04.2023
Client Experience Manager
The RealReal
11.2020 - 04.2022
Assistant Store Manager
Sandro
03.2020 - 11.2020
Assistant Store Manager of Operations
Banana Republic
10.2019 - 03.2020
Assistant Manager
Fedex Office
12.2017 - 10.2019
Bachelor of Arts - Communications
Curry College
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