Justin Lombardo

• As VP Branch Sales Manager, Officer of Bank Newport I support Bank wide efforts designed to understand, measure, monitor, reduce, control and report risk in most efficient and cost-effective manner. Risk management includes but is not limited to compliance risk, credit risk, liquidity risk, market risk, operations risk and systems risk as well as attention to physical building safety and security.
• Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do same.
• Sales Results 2023 and 2024:

Q1 2023: Blended 127%, New Money 140%, Partner Referrals 140%

Q2 2023: Blended 122%, New Money 140%, Partner Referrals 140%

Q3 2023: Blended 120%, New Money 103%, Partner Referrals 140%

Q4 2023: Blended 102%, New Money 140%, Partner Referrals 140%

Q1 2024: Blended 104%, New Money 140%, Partner Referrals 140%

• Coached and mentored sales team members to enhance individual performance, ultimately contributing to overall success of branch.
• Managed branch sales, customer service, finances and recordkeeping.
• Set clear performance goals for sales team, providing regular feedback on progress toward targets while offering support where needed.
• Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
• Increased branch sales by implementing innovative sales strategies and fostering customer-centric environment.
• Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
• Resolved customer complaints to maintain high level of satisfaction.
• Developed and executed targeted marketing campaigns with personalized outreach, resulting in boost in new client acquisitions.
• Participated in local networking events to increase brand visibility within community, generating interest from prospective clients as well as potential partners or investors.
• Cultivated collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
• Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
• Collaborated with other departments and business partners to ensure seamless coordination of joint initiatives, enhancing overall company performance.
• Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
• Interviewed, hired and developed team of 6.
• Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
• Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
• Utilized data-driven insights to inform decision-making processes, enabling informed choices that maximized resources and aligned with overall business objectives.
• Championed ongoing professional development for self and team members alike; encouraged continued learning as means of staying current on industry trends and best practices.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Built relationships with customers and community to establish long-term business growth.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Prepared sales presentations for clients showing success and credibility of products.

• Assistant Vice President, Branch Manager
• Top Branch and Top Branch Manager 2016
• 125% New Household Checking Accounts
• 310% to goal in Residential Lending
• 116% to goal in Business Calls
• 100% to goal in Business Lending
• 110% to Mortgage Lending
• Created Sales Plan to lead branch and team performance for brand-new branch in Bristol, RI which has only been established for 1 year prior to on-boarding.
• When I joined Bank Five deposits were at $3 Million and my goal was to get to $7 Million, which I have met and exceeded, and I am currently at $17 Million.
• Train and coach sales staff on banking products and to cross sell additional products and services based on customer needs in order to provide superior customer experience.
• Banking Officer with loan approval and underwriting responsibilities
• Responsible for going on business calls and developing relationships with local business owners.
• Responsible for getting new Business Loans and Accounts and referring to correct commercial partner when needed.
• Marketing bank and brand name through East Bay Chamber meetings and events as well as sponsoring local community events and businesses
• Received green corporate audit 2 years in row with Bank Five.

• Joined Fairlawn Pawtucket Branch which was at 55% to Goal in Q1 2014
• Led team to 89% to goal in Q2 2014 for branch while exceeding personal goal over 150%.
• Quarter 3 2014 led branch to 145% to goal and personal goal at 125%.
• Quarter 4 2014 led branch to 117% to goal and personal goal is at 140%.
• Successfully converted branch from old teller system to new teller system and maintained strong sales and customer service goals in Q4 2014
• Quarter 1 2015 led branch to 114% to goal and with new customer service goal put in place team achieved 94% to goal out of 100%.
• Quarter 2 2015 branch hit 123% to goal and customer service are at 90% to goal out of 100%.
• For first annual corporate audit with Santander branch received Green Effective score.
• Q3 2015 Promoted to Senior Branch Manager II in East Providence Taunton Ave Branch.

• Branch Manager led underperforming team to top performing team in Eastern Region by coaching to Customer Experience Process to provide superior customer service and overachieving in sales goals.
• Placed 2nd out of 11 branches on Branch Manager Scorecard in Eastern Region for running year Q4 2012- Q3 2013 Sales Results for last five quarters Q4 2012 86.65%, Q1 2013 112.79%, Q2 2013 120.67%, Q3 2013 142.84%, Q4 2013 104.71%, Q1 2014 115%
• Customer Service Results Q4 2012 Gold, Q1 2013 Gold, Q2 2013 Gold, Q3 2013 Platinum, Q4 2013 Gold, Q1 2014 Gold
• Strong business development skills
• Strong Cross Sell skills 4-5 product minimum
• Effective coaching and team development skills with emphasis in goal achievement, successful sales and business development to meet company focus.
• Successfully converted branch to Universal Banking while converting to new teller system and maintained sales and customer service goals in Q4 2013
• Assistant Branch Manager 2007-2011
• Branch Business Relationship Banker 2008-2011
• Top sales performer
• Highest cross-sell in region
• Proactive out-bound calling experience to bring in new business.
• Establish great working relationships with customers and colleagues.
• Organizational and time management skills
• Great Interpersonal Skills
• Excellent Customer Service Skills.
• Self-motivated, with strong sense of personal responsibility.
• Proved successful working within tight deadlines and fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.

Minor: Business Management