Justin Mack
Saint Paul,MN
Summary
Dependable team lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
TEAM LEAD (Customer Relationship Center)
Sleep Number Corporation
Minneapolis , MN
01.2019 - Current
- Responsible for resolving a variety of escalated questions and concerns from both customers and internal partners
- This role provides individualized customer solutions that have been escalated
- Assisted with the coordination of the recovery process with logistics and routing from the time the delivery is first impacted until successful delivery is made.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance against targets, taking corrective action where necessary.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
Assistant Property Manager
Samir Properties
Saint Paul, MN
Jun - 10.2023
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Participated in community events promoting the rental properties available at the location.
ORDER MANAGEMENT SPECIALIST
Sleep Number Corporation
Minneapolis, MN
07.2016 - 01.2019
- Assisted customers by providing tracking information and resolving shipping or merchandise issues
- Coordinated with systems partners to finalize designs and confirm requirements
- Subject Matter Expert on order processing systems and provides insight and recommendations to business leaders
- Streamlines processes to support the customer experience for order fulfillment, which may include understanding moderately complex financial and systems issues
- Primary communication conduit between Customer Service and key order processing partners including Plants, Bedding Collection team, Home Delivery, Logistics, IT and Materials Management.
PROPERTY MANAGER
Mayflower Properties LLC
Fridley, MN
07.2013 - 08.2015
- Completed final move-out walk-throughs for tenants
- Carefully screened applicants for tenancy
- Verified that all customer complaints were handled promptly and appropriately
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Completed annual rent calculations using housing database software
- Maintained a 97% unit occupancy rate
- Communicated effectively with owners, residents and on-site associates.
Education
Bachelor of Arts -
Southern Illinois University Carbondale
01.2008
Skills
- Proficient in Word, Excel, Powerpoint
- Skilled problem solver
- Call center transactions
- Performance Monitoring
- Coaching and Mentoring
- Key Performance Indicators
- Schedule Management
References
References available upon request.
Timeline
TEAM LEAD (Customer Relationship Center)
Sleep Number Corporation
01.2019 - Current
ORDER MANAGEMENT SPECIALIST
Sleep Number Corporation
07.2016 - 01.2019
PROPERTY MANAGER
Mayflower Properties LLC
07.2013 - 08.2015
Assistant Property Manager
Samir Properties
Jun - 10.2023
Bachelor of Arts -
Southern Illinois University Carbondale