Ruth Nkonghoataw
Cincinnati,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Formulife Inc.
02.2021 - Current
- Defined projects scope and schedule while focusing on regular and timely delivery of project’s outcomes and regularly provided update to Leadership
- Monitored and systematically tracking customers’ orders to ensure Items details are accurate and providing recommendations as needed
- Drove continuous improvement projects to optimize operations processes and improve productivity to meet and exceed business objectives
- Assisted in development of Transportation Systems Management (TMS) training programs, as well as logistics related data management processes & programs
- Conducted various physical inventories and inventory reconciliation to meet overall inventory accuracy goals
- Managed inventory Control Procedures and orders processing for invoicing purposes
- Developed and implemented inventory reporting processes and established company-wide visibility
Customer Service Specialist
Open Door, LLC
06.2019 - 01.2021
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
MBA - Business Administration And Management
Southern University And A & M College
Baton Rouge, LA05.2021
Skills
- Proficient in Word, Excel, PowerPoint
- Teamwork & Collaboration
- Problem Solving
- Time Management
- Active Listening
- Customer Relationship Management
- Communication and Presentation Skills
Timeline
Customer Service Representative
Formulife Inc.
02.2021 - Current
Customer Service Specialist
Open Door, LLC
06.2019 - 01.2021
MBA - Business Administration And Management
Southern University And A & M College
Similar Profiles
Juan MaravillaJuan Maravilla
Warehouse Operations Manager at Formulife SupplementsWarehouse Operations Manager at Formulife Supplements
Susana AmaroSusana Amaro
Line Lead at Formulife SupplementsLine Lead at Formulife Supplements
Tria AveryTria Avery
Assembly Line Production Worker at FormulifeAssembly Line Production Worker at Formulife
Isaiah :LeeIsaiah :Lee
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Reuben Johnson JrReuben Johnson Jr
Senior Accounts Manager at AbbVieSenior Accounts Manager at AbbVie