Justin Maldonado
Visalia,CA
Summary
Dynamic customer service professional with a proven track record at BootBarn, excelling in problem-solving, customer inquiries, and providing accurate information with a focus of achieving high satisfaction rates. Seeking a challenging role where I can leverage my strong communication skills, resolving issues, and commitment to embracing customers experiences to contribute effectively to a dynamic team.
Overview
4
4
years of professional experience
Work History
Sales Associate
BootBarn
Visalia, CA
09.2024 - Current
- Organized racks and shelves to maintain the store's visual appeal and to promote specific merchandise.
- Handled cash transactions efficiently and ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Internal Revenue Service, IRS
Fresno, CA
09.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Provided over-the-phone technical assistance for customers.
- Utilized various software programs to maintain taxpayers information.
- Knowledge on procedures and regulations.
Customer Service
Gong's Market
Sanger, CA
04.2021 - 08.2021
- Delivered exceptional customer service, addressing client concerns promptly and effectively.
- Efficiently handled packaging and bagging of groceries for customers.
- Ensured accuracy and timely service.
- Maintained a clean and organized work area, assisted with restocking shelves, and provided excellent customer service.
Education
Associate of Science - Plant Science
Reedley College
Reedley, CA06-2021
High School Diploma -
Sanger High School
Sanger, CA06-2021
Skills
- Customer Service
- Time Management
- Multitasking
- Fast paced environment
- Problem-solving Skills
- Proficient in Microsoft 365
Timeline
Sales Associate
BootBarn
09.2024 - Current
Customer Service Representative
Internal Revenue Service, IRS
09.2022 - 05.2023
Customer Service
Gong's Market
04.2021 - 08.2021
Associate of Science - Plant Science
Reedley College
High School Diploma -
Sanger High School
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