Justin Marohn
Middleport,NY
Summary
Motivated server with an engaging personality and flexible approach. Upbeat, and friendly, while anticipating customer needs to facilitate enjoyable dining experiences. I am a dependable employee successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Very Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I'm willing to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Server
One Eyed Jacks
Lockport, NY
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Tavern At Windsor Park
Amherst, NH
05.2018 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Maitre D'
Copelands Sweet Fire & Ice
New Orleans, LA
08.2003 - 05.2008
- Trained, coached and evaluated wait staff to raise performance to company standard.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Motivated staff to perform at peak efficiency and quality.
Education
Certification - Real Estate
Technical College of The Lowcountry
Beaufort, SCHigh School Diploma - General Highschool Curriculum
Alpha-Omega Homeschool Program
New Orleans, LASkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Service prioritization
- Performance Improvement
- Suggestive Selling
- Point of sale operation
- Tableside Etiquette
- Food sales and promotion
- Table Setting
- Wine pairing knowledge
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Upselling
- Food Safety Standards
- Menu Recommendations
- Food and Beverage Upselling
- Table Monitoring and Turnover
- Specials Promotion and Upselling
- Tableside Service
- Special Requests and Substitutions
Timeline
Server
One Eyed Jacks
08.2021 - Current
Server
The Tavern At Windsor Park
05.2018 - 12.2019
Maitre D'
Copelands Sweet Fire & Ice
08.2003 - 05.2008
Certification - Real Estate
Technical College of The Lowcountry
High School Diploma - General Highschool Curriculum
Alpha-Omega Homeschool Program