Justin Martinez
Seattle
Summary
Reputable Technician with 4 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.
Overview
7
7
years of professional experience
Work History
Support Technician
ISOutsource
Bothell, WA
01.2025 - Current
- First line technical support including application, desktop, server, and phone support
- Managed inventory of hardware components for timely replacement or repair as needed
- Perform routine workstation deployments, employee onboarding and offboarding tasks, software and security management tasks
- Partner with support colleagues skilled in a variety of technical arenas
- Strong documentation ability and communication skills
- Ability to work in high pressure situations
- A passion for customer service
Teir 2 Technician
Highline School District
DesMoines, WA
04.2021 - 06.2024
- maintains, analyzes, troubleshoots and repairs or updates computer systems, hardware and computer peripherals at client location or within departments offices.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Installs and troubleshoots network hardware and peripherals where assigned
- Documents, maintains, upgrades or replaces software systems according to end user requirements
- primarily supports administrative operations of the District by working directly with the building contact, Tier 1 technicians, systems group and networking vendors to achieve desired results
- organizes data for reports and meets monthly with management
- Maintains and seek new vendors that will establish high quality service and support of products and services to highline school district
General Warehouse Laborer
Smart Talent Temp Agency
Renton, WA
07.2020 - 03.2021
- Unloaded and loaded delivery trucks with pallet jacks, hand-trucks, or forklifts.
- Inspected shipments for damages or discrepancies and recorded any issues found.
- Cleaned work area at end of shift to maintain a safe and organized warehouse environment.
- Maintained accurate inventory records by tracking all incoming and outgoing products.
- Operated manual or powered equipment such as conveyors, hoists, lifts, balers, shrink wrap machines.
- Verified orders against shipping documents to ensure accuracy prior to loading onto trucks for delivery.
- Assembled containers and crates as necessary for shipment of goods.
- Organized and stacked goods in the appropriate storage areas.
Campus Restaurant Worker
Pacific Lutheran University
Tacoma, WA
02.2019 - 01.2020
- Maintain a positive company image by maintaining friendly customer service
- Supported and maintained recycling, composting, and garbage disposal
- Serving food along with restocking items
- Working quickly and efficiently with team members to accomplish duties
Education
Some College (No Degree) -
Pacific Lutheran University
Tacoma, WAHigh School Diploma -
Mount Rainier High School
Des Moines, WA06.2018
Skills
- Customer service
- Inventory Management
- People Management
- Communication (Written and Verbal)
- System troubleshooting
- Equipment repair
Affiliations
- Muslim Student Alliance club Founding member and social media coordinator (2017-2018)
- Pacific Islander Club Officer (2015-2018)
- Latino Club Officer (2016-2018)
- Deca Club Memeber (2017-2018)
Timeline
Support Technician
ISOutsource
01.2025 - Current
Teir 2 Technician
Highline School District
04.2021 - 06.2024
General Warehouse Laborer
Smart Talent Temp Agency
07.2020 - 03.2021
Campus Restaurant Worker
Pacific Lutheran University
02.2019 - 01.2020
Some College (No Degree) -
Pacific Lutheran University
High School Diploma -
Mount Rainier High School
Volunteer
- Thomas Jefferson High School Football Coach (2023-present)
- Pacific Middle School Football Coach (2021-2023)
- Seattle Majestics Womens football (2020-present)
References
References available upon request.