Justin McGlashan
Albany,NY
Overview
6
6
years of professional experience
Work History
Auto Claims Representative - National Blend Hub
Travelers
09.2024 - Current
- Provided clear, empathetic guidance to insureds and third party claimants throughout the claims process, ensuring consistent and professional communication.
- Applied state negligence laws to inform accurate liability decisions for auto claims.
- Assessed coverage across a range of personal auto casualty policies, ensuring compliance with policy terms and conditions.
- Effectively explained liability decisions to both insured parties and third-party claimants, maintaining transparency and professionalism.
- Communicated with adverse carriers to fully investigate liability and coverage for multi-vehicle losses.
Auto Salvage Coordinator
Travelers
11.2021 - 09.2024
- Mastered automobile total loss and titling requirements for all 50 states.
- Analyzes and implements effective strategies to resolve difficult or unusual claim situations.
- Verifies vehicle disposal methods and compliance with all applicable state laws and regulations.
- Works with Auto Product Development to optimize workflows and ensure information accuracy.
- Provides exceptional service to Travelers customers, vendors, and colleagues.
- Dates of employment: February 2016 through March 2019 and November 2021 through September 2024.
Senior Claims Representative - Automobile Liability
American National
01.2020 - 11.2021
- Interpreted state negligence laws and statutes as they apply to automobile liability claims.
- Obtained recorded statements and evaluated police reports to determine fault in multiple vehicle losses.
- Assessed coverage for personal and commercial lines auto casualty policies.
- Communicated liability decisions with insureds and third party claimants.
- Identified scenarios in which a customer's actions, driving habits, or use of product warranted a referral to the Underwriting Department or Investigative Unit.
- Demonstrated exemplary customer service through efficient claim handling to deliver on American National's commitment to policyholders.
Outside Property Claims Representative
Travelers
04.2019 - 12.2019
- Evaluated physical damage to residences, personal property, and other covered structures.
- Investigated and applied coverage in scenarios of complex or unclear policy limitations.
- Negotiated scope of work with contractors, public adjusters, and other third parties.
- Utilized technology to administer a seamless and customer-centric claim experience.
Education
Bachelor of Arts (B.A.) - Spanish and Portuguese
Tulane University
New Orleans, LATimeline
Auto Claims Representative - National Blend Hub
Travelers
09.2024 - Current
Auto Salvage Coordinator
Travelers
11.2021 - 09.2024
Senior Claims Representative - Automobile Liability
American National
01.2020 - 11.2021
Outside Property Claims Representative
Travelers
04.2019 - 12.2019
Bachelor of Arts (B.A.) - Spanish and Portuguese
Tulane University
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