Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Justin McNatt

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Representative

Caldwell Painting
03.2023 - Current
  • Cultivate relationships with decision makers through prospecting efforts.
  • Create and deliver presentations to decision makers, leading to a 55% closing ratio.
  • Manage complex projects while staying within budget.
  • Present sales analytics to key stakeholders.
  • Increase sales revenue by identifying and targeting high-potential accounts.
  • Expand customer base through cold calling, networking, and relationship building.

Claims Manager

Homeway Construction
01.2022 - 04.2023
  • Managed a team of four project managers and ten crews with an annual revenue of $10 million.
  • Cultivated relationships with clients and adjusters to help facilitate the execution of projects.
  • Presented goals and business analytics to key stakeholders.
  • Guided project managers in the development, budgeting and execution of projects.
  • Negotiated with insurance companies to reach optimal solutions for all parties.
  • Managed complex projects requiring support from multiple divisions.
  • Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
  • Improved claims processing efficiency by implementing streamlined workflow procedures.

Sales Representative

Caldwell Painting
05.2020 - 12.2022
  • Cultivated relationships with decision makers through prospecting efforts, resulting in $1.4 million in sales in the first year.
  • Created and delivered presentations to decision makers, leading to a 45% closing ratio.
  • Built and maintained a book of business.
  • Presented sales analytics to key stakeholders.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.

Education

Bachelor of Science - Business Management

University of Mississippi
Oxford,MS

Skills

  • Lead Generation
  • Account Development
  • Account Servicing
  • Process Improvement
  • Proficient in Xactimate
  • Client Management
  • Proficient in CRM Management
  • Revenue Generation
  • Client Account Management
  • Sales Closing
  • Customer Retention
  • Business Development

Accomplishments

  • Cardone University Intermediate Certification
  • Cardone University Customer Service Certification
  • 3rd Degree Black Belt and National Champion in Taekwondo
  • People to People Student Ambassador
  • Successfully launched Memphis Bathroom
  • Supervised team of 40 staff members.


Timeline

Sales Representative

Caldwell Painting
03.2023 - Current

Claims Manager

Homeway Construction
01.2022 - 04.2023

Sales Representative

Caldwell Painting
05.2020 - 12.2022

Bachelor of Science - Business Management

University of Mississippi

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Justin McNatt