Justin Miller
Massillon,OH
Overview
14
14
years of professional experience
1
1
Certification
Work History
911 Dispatcher
City Of Canton
Canton, Ohio
10.2023 - Current
- Analyzed complaints from citizens related to police operations; implemented suitable responses as required.
- Responded to phone inquiries from citizens and coordinated appropriate medical unit dispatch
- I listened to radio traffic, documented what was said, and provided officers and medics with the resources they needed while out on calls.
- De-escalated high-intensity individuals while they waited for services to arrive.
Air Traffic Controller in Training
FAA
Oklahoma City, OH
05.2024 - 09.2025
- Participated in simulations designed to test responses in various scenarios.
- Recorded all pertinent information related to aircraft movements.
- Evaluated data collected from radar systems to identify possible problems with aircrafts or airspace.
- Monitored and coordinated aircraft movements in the air and on runways.
- Managed multiple incoming flights simultaneously while monitoring radar screens for changes in patterns or locations of aircrafts.
- Communicated with supervisors regarding any issues that may arise during a shift.
- Alerted pilots of potential hazards or deviations from air traffic control instructions.
911 Dispatcher
City Of Canton
Canton, OH
04.2020 - 04.2024
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Provided pre-arrival instructions to callers in life threatening situations.
Delivery Driver
Jimmy John's Gourmet Sandwiches
Canton, OH
06.2019 - 04.2020
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- General housekeeping duties, including dishwashing, sweeping, and mopping floors.
Barista
Starbucks
Canton, OH
04.2019 - 04.2020
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Ground beans for espresso shots according to individual customer specifications.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Machine Operator
Logan Aluminum
Russellville, KY
08.2017 - 03.2019
- Observe machine operations to detect any problems or defects in the finished product.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Inspect finished workpieces to ensure conformance with specifications.
- Adjust machine settings to complete tasks accurately.
- Performed regular maintenance on machines to ensure optimal performance.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Troubleshoot malfunctions in equipment or processes.
- Carry out regular safety checks on machinery prior to operation.
- Load raw materials into machines according to specified measurements.
- Perform periodic maintenance on machines such as cleaning and lubrication.
Processor
Shearer's snack foods
Brewster, OH
06.2014 - 08.2017
- I made sure the product was meeting the customer's expectations.
- Cleaned machinery regularly to ensure health and safety.
- Ensured that the line I was working on was running properly.
- Taking apart machines to replace parts, and reassembling them.
Automotive Technician
Magical Touch Quick Lube
Canton, OH
06.2013 - 05.2014
- Maintained a clean working environment at all times.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Operated a variety of shop equipment safely and efficiently.
- Communicated effectively with customers about repair progress and costs involved.
Team Member
McDonald's
Canton, OH
08.2011 - 06.2013
- Greeted customers upon entering the store with friendly demeanor.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in team meetings to discuss strategies for improvement.
Education
Some College (No Degree) - Biology
Kent State University At Stark
Canton, OHSome College (No Degree) - Biology
Stark State University
CantonSome College (No Degree) - Information and Computer Systems
Colorado State University
Fort Collins, COSkills
- Emergency response
- Multi-line communication
- Data analysis
- Radio communication
- Situational awareness
- Multitasking
- Problem solving
- Customer service
Certification
- CPR Certification
Timeline
Air Traffic Controller in Training
FAA
05.2024 - 09.2025
911 Dispatcher
City Of Canton
10.2023 - Current
911 Dispatcher
City Of Canton
04.2020 - 04.2024
Delivery Driver
Jimmy John's Gourmet Sandwiches
06.2019 - 04.2020
Barista
Starbucks
04.2019 - 04.2020
Machine Operator
Logan Aluminum
08.2017 - 03.2019
Processor
Shearer's snack foods
06.2014 - 08.2017
Automotive Technician
Magical Touch Quick Lube
06.2013 - 05.2014
Team Member
McDonald's
08.2011 - 06.2013
Some College (No Degree) - Biology
Kent State University At Stark
Some College (No Degree) - Biology
Stark State University
Some College (No Degree) - Information and Computer Systems
Colorado State University
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