JUSTIN MUNDTH
Sun Prairie,WI
Summary
Vision-driven leader with 15+ years of success enhancing customer engagement, driving operational excellence, and building high-performing teams in competitive markets. Recognized for transforming customer service operations into strategic business drivers, influencing product innovation, and aligning cross-functional teams to deliver measurable business growth. Known for industry expertise, application engineering, product troubleshooting, controls support, decisive leadership, and a passion for creating exceptional customer experiences that foster loyalty and long-term partnerships.
Overview
2026
2026
years of professional experience
Work History
Director of Customer Experience
Therma-Stor
03.2020 - 08.2025
- - Lead the enterprise-wide customer experience strategy, integrating service excellence into every department.
- - Direct and inspire Inside Sales, Customer Service, and Technical Support teams.
- - Partner with Sales, Marketing, and Engineering to translate customer insights into product innovations.
- - Serve as the top resource for application engineering and product expertise across brands.
- - Resolve high-stakes customer challenges to maintain industry-leading satisfaction.
- - Oversee employee training programs across multiple departments.
- - Align sales goals with customer experience priorities.
- Key Achievements:
- - Elevated customer retention rates through proactive engagement programs.
- - Spearheaded process improvements that reduced resolution time for complex issues.
- - Recognized for leadership excellence and outstanding satisfaction results.
Customer Service / Inside Sales Manager
Therma-Stor
2010 - 2020
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Designed survey method to evaluate inside sales team.
- Worked closely with other departments to promote products and marketing campaigns.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed 8 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
National Account Manager
Therma-Stor
2008 - 2010
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
Customer Service /Account Manager, Inside Sales
Therma-Stor
2006 - 2008
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Staffing Professional
Drake & Company
01.2004 - 01.2006
- - Managed client accounts, conducted needs assessments, and recruited top talent.
- - Built strong business relationships that expanded company reach.
Education
BA - Business Management
Lakeland College
Professional Trade Degree - Massage Therapy
Capri College
Madison, WISkills
- Customer Experience Strategy & Execution
- Cross-Functional Team Leadership
- Product Development Collaboration
- Executive Stakeholder Engagement
- Process Optimization & Change Management
- Sales Enablement & Revenue Growth
- B2B Support
- Advanced Product Support
- Application Engineering
- Conflict Resolution & Crisis Management
- Coaching, Training & Talent Development
- Customer segmentation
- Brand representation
- Complaint handling
- Cross-functional coordination
- Strategic thinking
- Data-driven decision making
- Customer buying habits
Timeline
Director of Customer Experience
Therma-Stor
03.2020 - 08.2025
Staffing Professional
Drake & Company
01.2004 - 01.2006
Customer Service / Inside Sales Manager
Therma-Stor
2010 - 2020
National Account Manager
Therma-Stor
2008 - 2010
Customer Service /Account Manager, Inside Sales
Therma-Stor
2006 - 2008
BA - Business Management
Lakeland College
Professional Trade Degree - Massage Therapy
Capri College
Similar Profiles
Jolene AceJolene Ace
Accounting Specialist II at Therma-StorAccounting Specialist II at Therma-Stor
Erin HynumErin Hynum
Senior Director of Product Management at Therma-StorSenior Director of Product Management at Therma-Stor
Thierno NdoyeThierno Ndoye
Assembly Line Worker at Therma-StorAssembly Line Worker at Therma-Stor
John Contreras Ruiz CruzJohn Contreras Ruiz Cruz
Server at The Elks LodgeServer at The Elks Lodge
Taylor HendersonTaylor Henderson
Revenue Cycle Systems Specialist IV at Exact Sciences LaboratoriesRevenue Cycle Systems Specialist IV at Exact Sciences Laboratories