Justin Murphy
Jersey City,NJ
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Talented Sales Associate with strong background in Communication skills,Problem Solving skills, and Product Knowledge.
Passionate about retail sales, customer relationship management and merchandising.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Overview
4
4
years of professional experience
Work History
Baggage Handler
Vamoosebus
Manhattan, New York
06.2023 - 12.2024
- Checked for damaged or missing bags at the conclusion of flights.
- Identified suspicious packages during security screenings and reported them accordingly.
- Packed boxes and stock using organizational guidelines.
- Collaborated with team members to ensure efficient completion of tasks.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Reported any discrepancies found in baggage handling processes to supervisors.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Overnight Stocker
WholeFoods Market
Jersey City, NJ
03.2024 - 09.2024
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Adhered to safety policies while operating equipment such as hand truck or pallet jack.
- Verified that all incoming shipments were accurate according to purchase orders.
- Completed price changes on store items quickly and accurately.
- Processed special orders from customers in an expedient manner.
- Assisted customers in locating items, answered questions about product features and prices.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Followed proper sanitation procedures when preparing food for sale or stocking shelves with food products.
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
- Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
- Performed weekly inventory counts of stocked items and reported discrepancies to management team.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
Warehouse Associate
ATD Warehouse
Totowa, NJ
09.2022 - 12.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Received deliveries, scanned packages and updated orders in internal database.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
Sales Associate
Foot Locker
New York, NY
06.2021 - 01.2022
- Sold various products by explaining unique features and educating customers on proper application.
- Built trusting relationships with customers by making personal connections.
- Acted as initial contact in addressing customer concerns.
- Answered incoming telephone calls to provide store, products and services information.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
Crew Member
McDonald's
Jersey City, NJ
04.2021 - 07.2021
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Education
Penn Foster Career School
Scranton, PASkills
- Merchandising knowledge
- Inventory control procedures
- Retail loss prevention
- Relationship selling
- Material Handling
- Stock control
- Quality Control
- Heavy Lifting
- Leadership and team building
Timeline
Overnight Stocker
WholeFoods Market
03.2024 - 09.2024
Baggage Handler
Vamoosebus
06.2023 - 12.2024
Warehouse Associate
ATD Warehouse
09.2022 - 12.2023
Sales Associate
Foot Locker
06.2021 - 01.2022
Crew Member
McDonald's
04.2021 - 07.2021
Penn Foster Career School