Justin Natividad
El Paso,TX
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
14
14
years of professional experience
Work History
Shift Lead
Walgreens Boots Alliance
El Paso, TX
08.2015 - 08.2023
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Representative
Vector Marketing Company
El Paso, TX
07.2012 - 11.2012
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Usher
Cinemark Tinseltown
El Paso, TX
11.2009 - 03.2012
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons.
- Safeguarded the integrity of the performance space by enforcing house rules regarding cell phone use, photography, and noise levels.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
Education
Associate of Arts - History Teacher Education
The University of Texas At El Paso
El Paso, TX05.2014
Skills
- Performance Improvement
- Operations Monitoring
- Work Delegation
- Rules Enforcement
- Guest Service
- Team Motivation
- Regulatory Compliance
- Loss Prevention
- Conflict Resolution
- Adaptability and flexibility
- Effective communication
- Inventory management
- Customer service focus
- Process improvement
Timeline
Shift Lead
Walgreens Boots Alliance
08.2015 - 08.2023
Sales Representative
Vector Marketing Company
07.2012 - 11.2012
Usher
Cinemark Tinseltown
11.2009 - 03.2012
Associate of Arts - History Teacher Education
The University of Texas At El Paso