Justin Neiswander
Lawrenceville,GA
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. A strong, powerful work ethic, thorough time management skills, and the maturity and steadfastness necessary to see a job through to the end, regardless of stress or pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
BiBerk
Lawrenceville, GA
04.2023 - 07.2024
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided guidance and support to less experienced agents during onboarding process.
- Maintained accurate records of client information including contact details and policy changes.
Licensed Insurance Agent
All About You Insurance Agency
Lawrenceville, GA
04.2021 - 04.2023
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Provided customers with information regarding plan features, pricing, and availability.
- Advised customers on the best ways to minimize risks associated with their assets.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Educated customers on the importance of maintaining adequate insurance coverage.
Store Associate
McDonald's Restaurant
Suwanee, GA
07.2020 - 04.2021
- Provided quality customer service by adhering to company policies and procedures.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Ensured compliance with local health codes during food preparation processes.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Store Associate
Goodwill of North Georgia
Atlanta, GA
09.2019 - 07.2020
- Ensured the cleanliness and tidiness of the store.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Demonstrated excellent customer service skills at all times.
Transcriber
TransPerfect
Prague, CZ
04.2018 - 09.2018
- Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently.
Education
Film Certification - Film Production And Industry
Prague Film School
Prague, CZ05-2019
Skills
- Email Marketing
- New Agent Training
- Insurance sales strategy
- Client Relationship Management
- Regulatory compliance understanding
- Professional Networking
- Policy management expertise
- Product knowledge mastery
- Policy adjustment knowledge
- Client Account Management
- Customer follow-up
- Policy Renewals
- Regulatory Compliance
Certification
- Active Property/Casualty License in All 50 US States
Timeline
Licensed Insurance Agent
BiBerk
04.2023 - 07.2024
Licensed Insurance Agent
All About You Insurance Agency
04.2021 - 04.2023
Store Associate
McDonald's Restaurant
07.2020 - 04.2021
Store Associate
Goodwill of North Georgia
09.2019 - 07.2020
Transcriber
TransPerfect
04.2018 - 09.2018
Film Certification - Film Production And Industry
Prague Film School
- Active Property/Casualty License in All 50 US States
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