Justin Nguyen
Grove City
Summary
Technology professional with experience in software development, IT support, systems implementation, and business operations. Proven ability to develop software solutions, deploy and support technology systems, troubleshoot technical issues, and collaborate across technical and customer-facing environments. Brings a versatile background spanning logistics, retail, hospitality, and merchant technology implementations.
Overview
5
5
years of professional experience
Work History
Deployment & Tech Support Specialist (Hybrid)
Galaxy Access Systems
Atlanta, GA
05.2026 - Current
- Managed end-to-end merchant onboarding for restaurants, spas, nail salons, and other small businesses, coordinating POS deployment, system configuration, and successful go-live support.
- Installed, configured, and deployed complete point-of-sale (POS) systems, including payment terminals, receipt printers, kitchen printers, cash drawers, barcode scanners, and peripheral hardware.
- Deployed, configured, and tested Windows and Android POS devices while verifying system functionality prior to merchant launch.
- Performed onsite installations, hardware setup, software configuration, and post-deployment troubleshooting to minimize operational downtime and ensure successful implementations.
- Provided remote technical support by diagnosing and resolving software, hardware, networking, payment processing, and POS system issues for merchants across multiple industries.
- Configured merchant accounts, payment terminals, menus, inventory settings, peripheral devices, and business-specific system preferences to meet each client's operational requirements.
- Trained merchants and staff on POS operation, payment processing, reporting features, and basic troubleshooting to ensure a smooth transition to the new system.
- Collaborated with engineering, implementation, and operations teams to resolve escalated technical issues, improve deployment workflows, and enhance the overall customer onboarding experience.
Server
Hokkaido Revolving Sushi
Columbus, OH
08.2025 - 06.2026
- Delivered exceptional customer service in a fast-paced, high-volume revolving sushi restaurant while ensuring an outstanding dining experience.
- Bartended by preparing alcoholic and non-alcoholic beverages while maintaining responsible alcohol service standards.
- Prepared sushi, appetizers, and salad bar offerings while adhering to strict food safety, sanitation, and quality standards.
- Served private parties, corporate events, and large group functions exceeding 100 guests, coordinating with kitchen and front-of-house staff to deliver efficient and timely service.
- Operated POS systems to process customer orders, payments, and guest transactions accurately.
- Maintained cleanliness and organization throughout dining areas, kitchen workstations, restrooms, and common areas to uphold health and sanitation standards.
- Cross-trained across front-of-house service, bartending, food preparation, and event service to support changing operational demands and maximize team efficiency.
- Collaborated with kitchen and service staff during peak business hours to maintain smooth restaurant operations and high guest satisfaction.
Full Stack Development Intern
Regal Logistics (Remote)
WA
08.2025 - 05.2026
- Lead end-to-end development of warehouse management systems for clients
- Designed Angular front-end interfaces connected to SQL backend databases
- Programmed database solutions and business logic using C# for secure and efficient data processing
- Delivered full-stack applications tailored to customer requirements in logistics operations
- Collaborated with cross-functional teams to identify and troubleshoot software issues, improving overall system performance and reliability.
- Engaged in continuous learning of emerging technologies and frameworks, adapting quickly to new tools and methodologies in development.
- Developed logistic solutions for trucking and domestic logistic companies.
Prepared Foods Cook Member
Whole Foods Market
Ohio, Upper Arlington
02.2025 - 08.2025
- Prepared hot bar and ready-to-eat meals while following strict food safety and sanitation standards.
- Prepped and cooked pizza toppings, assembled handmade pizzas, and operated the brick oven at the pizza bar.
- Baked fresh breads and supported overall kitchen operations to maintain high product quality and presentation.
- Managed the cold/chef’s case, selling ready-to-eat meals by weight and assisting customers with product selections.
- Restocked and rotated food items to reduce waste and ensure freshness.
- Provided excellent customer service by addressing questions, fulfilling requests, and making meal recommendations.
- Collaborated with team members in a fast-paced environment to keep operations clean, efficient, and organized.
- Stocked and organized inventory, maintaining optimal product rotation and availability for customer satisfaction.
- Prepared made to order party catering platters and dishes as well as take out or to go service.
IT Internship
VNet Construction
06.2024 - 12.2024
- Transitioned from warehouse associate to on-site IT support for the company office
- Built and configured PCs/desktops for employees, ensuring reliable hardware performance
- Installed surveillance camera systems and routed cabling for an office-wide internet mesh network
- Resolved IT issues including password resets, hardware diagnostics, and connectivity troubleshooting
- Conducted system testing and debugging, ensuring software performance met quality standards and user requirements.
Warehouse Associate
VNET Construction
OH, Alum Creek
03.2024 - 06.2024
- Built and assembled warehouse shelving for organized storage.
- Used QR codes and an RFID system to label, scan, and track inventory.
- Operated forklifts and pallet jacks to efficiently move materials, ensuring timely delivery and reduced downtime.
- Conducted regular safety checks on equipment and work areas, enhancing workplace safety and compliance with regulations.
- Ran daily errands to pick up construction materials and equipment.
- Built furniture (e.g., bed frames, cabinets, trim) for resale to partner companies.
- Unloaded and processed large shipment containers (e.g., semi-truck loads of cabinets and beds).
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
Full Stack Development Intern
SCS Logistics (Remote)
Washington, Seattle
09.2023 - 05.2024
- Built docking and port logistics management systems using C# and SQL for backend data handling
- Developed an employee login app with facial recognition and GPS features to track time punches
- Programmed Angular-based front-end components integrated with SQL databases for secure user authentication
- Contributed to building scalable logistical solutions for import/export companies
- Conducted code reviews and provided constructive feedback, fostering a collaborative environment and enhancing code quality among peers.
- Assisted in developing user interface components, ensuring adherence to best practices in design and usability for enhanced accessibility.
- Implemented database schemas and optimized query performance for MySQL databases.
Assistant Manager
LT Nails
OH, Grove City
12.2021 - 05.2023
- Handled appointment bookings (in-person and phone) and walk-in customers
- Trained and mentored junior customer service staff, fostering a collaborative work environment and improving team performance.
- Monitored daily cash discrepancies, inventory shrinkage and pos system issues.
- Coordinated nail technicians based on clients’ specific needs.
- Oversaw inventory management, including ordering and restocking supplies for the salon and our bar.
- Managed all phone inquiries, answered service-related questions, and handled cash/credit transactions during day close.
- Created and maintained social media content across Instagram, Facebook, and TikTok.
- Provided bartending services
- Designed menus, promotions, and raffle events to increase customer engagement and loyalty.
Crew Member/Cashier
Raising Cane's
OH, Grove City
02.2021 - 08.2021
- Prepared fresh lemonade, brewed tea, and weighed/prepped chicken tenders in brine.
- Operated the drive-thru system by accurately taking orders, preparing drinks, and verifying correct food items before handoff.
- Maintained restaurant cleanliness, including dining areas, kitchen, and trash disposal.
- Mixed coleslaw and canes sauce from scratch daily as well as making fresh buttered toast.
Education
B.A. - Economics
Ohio State University
Columbus, OH05-2026
High School - High School
Central Crossing High School
Grove City06-2021
Languages
Chinese (Mandarin)
Elementary
Vietnamese
Native or Bilingual
English
Native or Bilingual
Personal Information
Timeline
Deployment & Tech Support Specialist (Hybrid)
Galaxy Access Systems
05.2026 - Current
Server
Hokkaido Revolving Sushi
08.2025 - 06.2026
Full Stack Development Intern
Regal Logistics (Remote)
08.2025 - 05.2026
Prepared Foods Cook Member
Whole Foods Market
02.2025 - 08.2025
IT Internship
VNet Construction
06.2024 - 12.2024
Warehouse Associate
VNET Construction
03.2024 - 06.2024
Full Stack Development Intern
SCS Logistics (Remote)
09.2023 - 05.2024
Assistant Manager
LT Nails
12.2021 - 05.2023
Crew Member/Cashier
Raising Cane's
02.2021 - 08.2021
High School - High School
Central Crossing High School
B.A. - Economics
Ohio State University