Justin Nowland
District Sales Manager
Temecula,CA
Summary
Results-driven District Sales Manager with over 20 years experience in driving sales growth, customer service and leading and managing top-performing sales teams for Lawson Products, W.W. Grainger and Fastenal. A consistent track record of exceeding district revenue targets and implementing strategic sales plans that expanded the customer base and market share. Proven leader skilled in coaching, mentoring and developing sales representatives to achieve and surpass individual and team goals. Leverages several years of demonstrated success in sales growth, managing pricing strategies, customer relationships and product placement. Exceptional problem-solver with high level of organization and attention to detail.
Overview
23
23
years of professional experience
Work History
District Sales Manager
Lawson Products
Chicago
05.2016 - 03.2021
- Results-driven District Sales Manager with over 20 years experience in driving sales growth, customer service and leading and managing top-performing sales teams for Lawson Products, W.W. Grainger and Fastenal.
- Led district sales team to achieve revenue goals and enhance market presence.
- Developed and implemented strategic sales plans for product promotion and growth.
- Trained and mentored sales representatives to improve performance and customer engagement.
- Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
- Recruited new members for the sales team when needed according to established criteria.
- A consistent track record of meeting and exceeding sales revenue targets and implementing strategic sales plans that expanded my customer base and market share.
- Proven sales professional skilled in: Sales Growth, Sales Strategy, Customer Service and Problem Solving skills.
- In my 20 plus years in sales and sales management as a leader I have consistently exceeded my quarterly and annual sales goals 19 of 21 years.
- Cultivated relationships with key accounts and distributors to strengthen partnerships and drive long-term customer loyalty and sales growth.
- Executed sales plans to drive revenue growth, increase market share within my account base and achieve sales goals.
- Worked cross functionally with different divisions within Lawson Products to provide additional resources to our client base to provide an exceptional customer experience and grow sales.
- Running Keepstock and vending program for my clients.
- Working cross functionally between sales and service to ensure the best experience for each client.
On-Site Service Consultant
W, W. Grainger
Rancho Cucamonga
05.2008 - 05.2016
- Implemented 'Keepstock' as a new program for Grainger to drive customer satisfaction and retention in the Southern California marketplace.
- Led and oversaw a team of 10-12 service representatives and consultants, providing coaching, training and guidance to ensure high-quality service.
- Conducted regular end-user meetings and surveys to identify opportunities for service expansion and improvement.
- Collaborated with cross-functional teams to streamline processes and enhance service and sales efficiency.
Market Service Manager
W.W. Grainger
Rancho Cucamonga
01.2007 - 05.2008
- Implemented "Keepstock" programming language to drive customer sales growth in Southern California marketplace.
- Collaborated with cross-functional teams to streamline processes and enhance sales efficiency.
- Led 10-12 sales and service representatives, providing training and coaching to achieve sales targets.
- Guided team members to improve customer satisfaction and ensure high-quality service delivery.
- Managed team schedules to optimize workflow and enhance customer service delivery.
- Assisted in resolving customer inquiries to improve satisfaction and retention.
General Manager
Fastenal
San Bernardino
02.2004 - 01.2007
- Managed day-to-day operations, including staffing, inventory control, sales and customer service, resulting in improved efficiency and profitability.
- Developed sales and service representatives individually to help them learn the skills and drive necessary to meet and exceed their goals.
- Conducted regular performance evaluations and provided coaching to improve team efficiency and productivity.
- Minimum sales growth of 22% year over year for my San Bernardino store.
- Made focused sales and cold calls based on geography and industry.
- Delivered and put away orders for my client base of 55 customers.
- I exceeded my sales goals every month on average by 13%.
- Filled in as Assistant Manager for 3 months while she was out on leave.
- Ranked in the top 5 branches in Southern California in growth and overall sales.
- Assisted in developing and implementing strategies to improve operational efficiency, leading to a 17% increase in overall sales and productivity.
- Consistently achieved and exceeded my personal sales goal of $70,000 to $95,000 a month, and ensured our branch exceeded our monthly and annual sales metrics and goals.
- Responsible for assisting in employee development.
- Largest deal I closed was 10 million dollar contract with Lippert Components annually for manufactured and imported chain links for their trailers.
Outside Sales Representative
Fastenal
Las Vegas
01.2003 - 02.2004
- Achieved sales goals, exceeding targets by an average of 13% monthly.
- Conducted targeted sales and cold calls based on geography and industry.
- Delivered exceptional customer service to a client base of 55 using inventory management system.
- Presented product solutions tailored to customer needs and industry requirements.
- Developed client relationships through regular site visits and personalized service.
- Managed inventory levels to ensure timely product availability for customers.
Assistant General Manager
Fastenal
Rancho Cucamonga
08.2000 - 01.2003
- Achieved ranking among top five branches in Southern California for sales growth and overall sales.
- Developed strategies that improved operational efficiency, resulting in 17% increase in sales and productivity.
- Consistently exceeded personal sales goals of $70,000 to $85,000 monthly, contributing to branch success.
- Oversaw employee development initiatives to enhance team capabilities and performance.
Volunteer Representative
Buenos Aires
02.1998 - 02.2000
- I rendered 24 months of volunteer service working with adults and youth in providing instruction, guidance and counseling on life-style improvements.
- Learned to speak, read and write Spanish fluently.
- Assisted in the training of new volunteers and developing methods to meet the needs of a diverse contact base.
- Assisted in the construction of many housing structures for the homeless during my time there.
- I served as a 'District Leader' providing further direction coordinating the efforts of over 15 full time volunteers.
Education
High School Diploma -
Riverside City College
Riverside, CA12.2000
High School Diploma -
Lake Havasu High School
Lake Havasu City, Arizona12.1997
Skills
- Leadership and management
- Revenue growth strategies
- Problem solving techniques
- Sales strategy development
- Coaching and development
- Communication and interpersonal skills
- Product expertise
- Territory optimization
- Cost savings analysis
- Customer service excellence
- Time management skills
- Territory management strategies
- Cost negotiation
Languages
- English
- Spanish
Languages
Spanish
Professional
Accomplishments
Top Sales Performer-West Coast-January 2005 to January 2006
Timeline
District Sales Manager
Lawson Products
05.2016 - 03.2021
On-Site Service Consultant
W, W. Grainger
05.2008 - 05.2016
Market Service Manager
W.W. Grainger
01.2007 - 05.2008
General Manager
Fastenal
02.2004 - 01.2007
Outside Sales Representative
Fastenal
01.2003 - 02.2004
Assistant General Manager
Fastenal
08.2000 - 01.2003
Volunteer Representative
02.1998 - 02.2000
High School Diploma -
Riverside City College
High School Diploma -
Lake Havasu High School