Justin Orrias

• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Contributed to branch sales goals by effectively cross-selling credit union products and services.
• In addition to performing all duties as Member Service Representative, I have established new accounts contributing to branch goals.
• Processed account maintenance accurately, ensuring proper documentation and keeping quality control exceptions minimal if any.
• Have participated in New Loan Onboarding follow up calls with members on a weekly basis.

Responsibilities

• Provided transaction approvals and overrides to other teller staff when needed.
• Processed and sorted out incoming mail payments at westlake branch.
• Assisted other tellers and branch staff with questions they may have concerning transactions.

Accomplishments

• Created several job aides and procedure guidelines for other staff to reference.
• Have received unsolicited feedback from multiple members who found my service helpful and friendly .
• Through my experience and knowledge gained I have become a teller mentor, assisting with training of new teller staff.
• Exceeded sells quota for two consecutive quarters.

Responsibilities

• Execute customer transactions, including deposits, withdrawals, loan payments, and account transfers.
• Conduct wire transfers, stop payments, and issued debit cards .
• Serve as the branch vault custodian, facilitating in preparation of weekly cash shipments and balancing cash for the entire branch.
• Educate members about mortgage, auto and personal loans as well as other products and services.